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New Voice
Behzad
Posts: 7
Registered: ‎07-13-2012
Accepted Solution

My Webroot Account Login

hi when i use to login to my webroot account login i use to see my mange keys and other info backup and setpassword but now when i login i dont see the mange key option and backup buttons any more need help thanks

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Frequent Voice
durantash
Posts: 100
Registered: ‎07-09-2012

Re: My Webroot Account Login

Hello ,

have you problem for login to your panel at Webroot Panel ?

Sales , Support AntiVirus Products .

Analysis Antivirus Market .

Post Near 3000 Topics about AntiVirus and Security Subjects on my Blog ( Persian Language ) : http://duruntash.mihanblog.com ; www.disna.ir

Asghar Farhadi is my Same City .
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New Voice
Behzad
Posts: 7
Registered: ‎07-13-2012

Re: My Webroot Account Login

hi im not talking about the webroot community login account talking about this https://my.webrootanywhere.com/default.asp
when i login there i cant see my backup synce or password chnage or cant even see manage key and i install webroot on  my pc but in the login account my pc didint get added in there so i dont know what to do

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MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: My Webroot Account Login

Hello Behzad,

 

This sounds like it might be a permissions issue with your My Webroot Account settings.

 

Changing User Permissions

  1. Login to your My Webroot Account
  2. Click the drop-down arrow on your email address and go to Manage Users
  3. Click Edit user Details/Permissions at the right of each user
  4. Click the Access & Permissions tab
  5. Make sure that Passwords and Backups are both checked 
  6. Make sure PC Security Console and the SecureAnywhere Console both have Admin permissions enabled
  7. Click Save Access & Permissions

Please let me know if this information was helpful! If you need additional assistance please send me a Private Message with any emails and keycodes you have had associated to your Webroot acccount so I can gather more information.

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New Voice
Behzad
Posts: 7
Registered: ‎07-13-2012

Re: My Webroot Account Login

when i click the drop box its only says

Account setting

Downloads

Help

Support

Logout

thats it nothing else i dont see mange nothing

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Frequent Voice
durantash
Posts: 100
Registered: ‎07-09-2012

Re: My Webroot Account Login

Hi ,

Maybe you are sub-user .



Sales , Support AntiVirus Products .

Analysis Antivirus Market .

Post Near 3000 Topics about AntiVirus and Security Subjects on my Blog ( Persian Language ) : http://duruntash.mihanblog.com ; www.disna.ir

Asghar Farhadi is my Same City .
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New Voice
Behzad
Posts: 7
Registered: ‎07-13-2012

Re: My Webroot Account Login

it was fine last night i get to see all the option in my webroot login account then today this happen i cant get to see manage user, manage key, bakacup synce, password nothing , and i even install webroot complete that i buy today on my pc but when i login the pc dont get added in the list

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Frequent Voice
durantash
Posts: 100
Registered: ‎07-09-2012

Re: My Webroot Account Login

i think better you will send request to support portal with license key , They can help you .

 

http://www.webrootanywhere.com/support

 

 

 

Thank you

Best Regards,

 

 

Sales , Support AntiVirus Products .

Analysis Antivirus Market .

Post Near 3000 Topics about AntiVirus and Security Subjects on my Blog ( Persian Language ) : http://duruntash.mihanblog.com ; www.disna.ir

Asghar Farhadi is my Same City .
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MikeR
Posts: 1,630
Topics: 136
Kudos: 743
Solutions: 427
Registered: ‎02-15-2012

Re: My Webroot Account Login

[ Edited ]

Thank you for the Private Message!

 

With the detailed account information I was able to find that your new SecureAnywhere Complete keycode you purchased earlier today was not associated with your My Webroot Account or your old Complete keycode.

 

I have now correctly associated the two. Now you can follow my previous instructions to make sure that the permissions settings are correct.

 

Update: We created a new account for Behzad and he has access to all permissions and full functionality of his online account. We communicated through Private Messages and ended with:

"Yes i have admin accses now thanks alot man" 

"Thanks alot you help me big time today thanks."

"You are the best!" :smileyhappy:

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New Voice
Behzad
Posts: 7
Registered: ‎07-13-2012

Re: My Webroot Account Login

Thanks MikeR my Webroot is working perfect now :smileywink:

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