07-13-2012 02:26 AM
hi when i use to login to my webroot account login i use to see my mange keys and other info backup and setpassword but now when i login i dont see the mange key option and backup buttons any more need help thanks
Solved! Go to Solution.
07-13-2012 08:38 AM
07-13-2012 08:45 AM
hi im not talking about the webroot community login account talking about this https://my.webrootanywhere.com/default.asp
when i login there i cant see my backup synce or password chnage or cant even see manage key and i install webroot on my pc but in the login account my pc didint get added in there so i dont know what to do
07-13-2012 08:55 AM
This sounds like it might be a permissions issue with your My Webroot Account settings.
Changing User Permissions
Please let me know if this information was helpful! If you need additional assistance please send me a Private Message with any emails and keycodes you have had associated to your Webroot acccount so I can gather more information.
07-13-2012 09:08 AM
07-13-2012 09:13 AM
it was fine last night i get to see all the option in my webroot login account then today this happen i cant get to see manage user, manage key, bakacup synce, password nothing , and i even install webroot complete that i buy today on my pc but when i login the pc dont get added in the list
07-13-2012 09:18 AM
i think better you will send request to support portal with license key , They can help you .
07-13-2012 09:19 AM - edited 07-13-2012 01:11 PM
Thank you for the Private Message!
With the detailed account information I was able to find that your new SecureAnywhere Complete keycode you purchased earlier today was not associated with your My Webroot Account or your old Complete keycode.
I have now correctly associated the two. Now you can follow my previous instructions to make sure that the permissions settings are correct.
Update: We created a new account for Behzad and he has access to all permissions and full functionality of his online account. We communicated through Private Messages and ended with:
"Yes i have admin accses now thanks alot man"
"Thanks alot you help me big time today thanks."
"You are the best!"