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My old Webrootanywhere console causing problems?

  • 23 January 2017
  • 2 replies
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Userlevel 1
 
Please refer to my screen-capture below  for clarification.

My current webrootanywhere console online won't let me "Edit Permissions" in my "Account Settings."
I believe this is related to an expired keycode on an old console from my first year of subscription (I am currently in year-3)
When I try to edit permissions in my current console I get the alert-message in yellow; there is no option to select an alternate keycode, and the keycode displayed there is the expired one from my year-1 (or year-2) subscription.
I have already gone in to "Manage Keycodes" and entered my newest keycode using the"Add Product Keycode" button.
I believe my year-2 subscription is "Internet Security Plus" and my (current) year-3 subscription is the "Complete" edition of the product (possibly causing this complication?).
Could a Webroot techie please help me out so I can edit permissions again?
Also, if possible, please delete my old console; it is named "Old Console" (and, I believe it may be the problem, anyway) .
Thank You!
 

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Best answer by Petrovic 23 January 2017, 09:27

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2 replies

Userlevel 7
Badge +52
Hello
 
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look  this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
Userlevel 1
Will do; thank you.

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