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Password Manager Issue

  • 28 June 2013
  • 5 replies
  • 43 views
F
Rank
Dear Webroot Social Media Team,
 
Since purchasing a new keycode for Webroot Secureanywhere Comlete, I'm unable to log into password manager with an error about my subscription being expired.  A previous post I read suggests that the solution is for you guys to associate my password manager with my new keycode, or keycodes.
 
Thanks!
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Best answer by JimM 28 June 2013, 19:31

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5 replies

shorTcircuiT
Rank
Userlevel 7
Hi Frost and welcome to the Webroot Community!
 
You are probably correct, the profile association needs to be changed to the new key code.  You might want to file a trouble ticket (See link below) and provide the old key code that the account is associated with, and the new key code.  That should help get things moving along for you!
JimM
Userlevel 7
Frost, I'm going to send you a private message in just a moment. We need to clarify which keycode you'd like to associate the passwords account with. Thanks 🙂
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
shorTcircuiT
Rank
Userlevel 7
Thanks Jim!
JimM
Userlevel 7
I believe this should be taken care of now. If not, just let me know.
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello Frost and Welcome to the Webroot Community Forums
 
TH ;)

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