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Password Manager error on setup

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Password Manager error on setup

I just paid for and activated my account for WSA Complete and am trying to set up the Password Manager, but when I go to my web console I have an error message in the Passwords box that states: "An error has occurred during account creation. Please contact Webroot Customer Support."

Why am I not allowed to set this up?

Thanks in advance

 

5 REPLIES
Gold VIP
Computers
Webroot

Re: Password Manager error on setup

Hello drmancu,

 

Welcome to the Webroot Community,

 

The Password Manager and the online console are controlled in the Webroot Cloud, which is something that we volunteers have no access to so I would follow the advice given and Open a Support Ticket,

 Support usually responds in 24-48 hours and they will fix this right up for you. If you upgraded Webroot with a new activation key then you will need Support to handle this.

HTH


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
New Voice

Re: Password Manager error on setup

Thanks Ssherjj

Gold VIP
Computers
Webroot

Re: Password Manager error on setup

Hi @drmancu,

 

You are most welcome! Smiley Happy

 

Please let us know how things were so resolved so that we may help others with similar issues. When you have a chance. Smiley Happy

 

Thank you,

 

 


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
New Voice

Re: Password Manager error on setup

Hi there,

I did send in a support request last evening.

This morning, I went to sign in to my web console and the Passwords section was active and I was able to access the password manager as normal.

Not sure if this was fixed due to my support request or if more time just needed to pass.

Thanks!

Gold VIP
Computers
Webroot

Re: Password Manager error on setup

That's super great! Sometimes it'll take time to register in the cloud.Smiley Wink

Thank you for letting us know.
Have a great day! Smiley Happy


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds