Password Manager.

  • 27 June 2015
  • 9 replies
  • 790 views

When I try to log into Password Manager it always says to try back in 5 minutes. I logged this into Webroots tech support but has anyone else had this problem?

9 replies

Userlevel 7
Badge +56
I haven't seen this error message before - is the issue still happening or have you been able to log in?
It is still happening - I logged a ticket with tech support but haven't heard anything back.
Userlevel 7
Badge +56
Ok they should get back to you today, hopefully.  Monday is our busiest day in support as a lot of people contact us on the first day of the week.  If you don't hear back let me know and I can ping someone.
I have not heard back. Thank you for any help you can give.
Userlevel 7
Badge +56
I see a note in the ticket that they've fixed the keycode - can you try logging in again to see what happens?  Not sure why they hadn't written back afterwards though.
Still getting this message
 
The page could not be accessed.
  Please try again later or wait for 5 minutes.
Userlevel 7
Badge +56
Ok I'll get someone to contact you shortly.
I can't thank you enough, it is finally fixed.:D
Userlevel 7
Badge +56
You're welcome - glad it's fixed now!

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