Today when using my computer when I first logon to password manager and then after that every few minutes I keep getting the following error when browsing with internet explorer. It appears in red just below the webroot toolbar. Is there anything I need to do to fix it ?
an invalid response was received while attempting to contact the server. please check your internet connection. Error = 9
Sorry that you are having trouble with Password Manager on Internet Explorer. Did you try a reboot of your computer? If that didn't fix the problem please try a uninstall / clean reinstall of WSA:
Please follow the steps closely!
Please let us know if that resolves your issue? If not then Please Submit a Support Ticket and they will help you sort your issue! Please tell them that you already did a uninstall / clean reinstall in the Support Ticket.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS Mojave, 10.14.2
iMac Clone & Backup with SuperDuper / Time Machine / iCloud
Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD
I get this from time to time and I believe it is an issue serverside at Webroot. It always disappears after a little while.
By all means long a ticket to let Support know that you are experiencing this. I do not think there is anything wrong clientside, but Support may disagree.
Webroot SecureAnywhere Complete Beta Tester v184.108.40.206, imaged by Macrium Reflect v7.2