11-29-2012 11:56 PM
If I right click on a file, folder or anything then hit permanetly earse with webroot, nothing happens. It used to work, but a few days ago it stopped. Thanks for the help, windows 7.
Solved! Go to Solution.
11-30-2012 10:39 AM - edited 12-12-2012 09:35 AM
That sounds like a crashed service might be involved. Have you restarted your computer since you noticed this? That would restart the service on reboot if that's part of the issue. I'm sure support will want to take a closer look for you to find out why that's happening. That's going to require logs and maybe a remote session, which we can't facilitate on Community, but support can do it for you if you put in a support ticket.
*I followed up with Rob via PM today to see if his issue was resolved or if he needs any additional assistance. 12/12/12
01-23-2013 07:41 PM
I resart my PC and it seems to work for a little while and then stop again. It's hit and miss if it works or not. Sometimes even if it works it will take forever to just delete a small file, like it has staled.
01-23-2013 07:49 PM - edited 01-23-2013 09:54 PM
Hey Rob did you Submit a Support Ticket and if you didn't I would suggest you do so they can gather some logs from you.
Webroot® SecureAnywhere™ Internet Security Complete Beta v18.104.22.168 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit, Win 10 Preview 32bit & 64bit Build 9926 all on VM's also on my HTC One M8 Android Lollipop 5.0.1 Phone v22.214.171.12452.