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New Voice rob
New Voice
Posts: 5
Registered: ‎11-20-2012
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Permanently erase with Webroot does not seem to work

If I right click on a file, folder or anything then hit permanetly earse with webroot, nothing happens. It used to work, but a few days ago it stopped. Thanks for the help, windows 7.

Posts: 2,298
Topics: 292
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Registered: ‎01-19-2012

Re: Permanently erase with Webroot does not seem to work

[ Edited ]

That sounds like a crashed service might be involved.  Have you restarted your computer since you noticed this?  That would restart the service on reboot if that's part of the issue.  I'm sure support will want to take a closer look for you to find out why that's happening.  That's going to require logs and maybe a remote session, which we can't facilitate on Community, but support can do it for you if you put in a support ticket.

 

*I followed up with Rob via PM today to see if his issue was resolved or if he needs any additional assistance. 12/12/12

/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///
New Voice rob
New Voice
Posts: 5
Registered: ‎11-20-2012

Re: Permanently erase with Webroot does not seem to work

I resart my PC and it seems to work for a little while and then stop again. It's hit and miss if it works or not. Sometimes even if it works it will take forever to just delete a small file, like it has staled.

Posts: 12,749
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Registered: ‎02-03-2012

Re: Permanently erase with Webroot does not seem to work

[ Edited ]

Hey Rob did you Submit a Support Ticket and if you didn't I would suggest you do so they can gather some logs from you.

 

TH

 


 


Webroot® SecureAnywhere™ Internet Security Complete Beta Tester v9.0.14.58 on my main system Alienware 17R2 with Windows 10 Professional x64 Version 1607 (Build 14393.447) & Motorola Moto Z Android 6.0.1 Marshmallow with WSA Mobile Complete v3.7.1.7660 which is full Cloud now as well! I also test new Windows Insider 32bit & 64bit builds on Virtual Machines.


 Microsoft® Windows Insider MVP - Windows Security


      

New Voice rob
New Voice
Posts: 5
Registered: ‎11-20-2012

Re: Permanently erase with Webroot does not seem to work

I just sent one