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Removing 'HTML Viewer' on phone?

  • 15 September 2016
  • 1 reply
  • 337 views
C
I got a phone from family and I did a system reboot basically. Factory settings and all that rot. I installyed Webroot complete and got two 'trojan' hits right off the bat. Tell ir to fix the issue, but the **bleep** thing keeps saying 'uninstall unsuccessful'.... is there ANY way to remove these threats from the phone? o.e;;;
 
Both warnings are
 
'HTML Viewer'
com.android.htmlviewer
 
and
 
'data_gospel'
com.android.fallen
 
 
HELP! 

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello ChewToy,
 
Welcome to the Webroot Community,
 
Sorry you must of slipped through the cracks and we missed this post...
 
To be honest I don't know if these are False Poitives or actually a Trojan/Trojans. Your best bet is to Submit a Support Ticket free of charge with an active Webroot subscription.They will gladly assist you.
 
Hope this helps.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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