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Scan and keycodes

  • 20 October 2016
  • 1 reply
  • 33 views

Every time i run a scan it aborts around 70% complete. i've been told to remove webroot and reload it. Prolem is I can't find my complete keycode. Trying to talk to someone on the phone is taking forever. My computer is running slow and seems to be getting worse. I need help!
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Best answer by RetiredTripleHelix 20 October 2016, 02:00

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Hello and Welcome to the Webroot Community!
 
Open the main GUI and follow this to find your keycode: http://live.webrootanywhere.com/content/651/Activating-Keycodes if you have your online account setup the keycode will be on there as well.
 
Save it to Notepad and do a clean reinstall of WSA!
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel ;)
 
 

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