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Scan at scheduled time.

  • 24 April 2014
  • 5 replies
  • 53 views
H
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Userlevel 4
  • Heco
  • Popular Voice
  • 54 replies
Hi all :)
 
For 2 days now, WSA-C has failed to perform the scheduled scan i set up.
I wonder why. Any ideas?
Thanks.
 
Cheers,
Herve 
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Best answer by RetiredTripleHelix 24 April 2014, 17:50

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Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down.;)

5 replies

Petrovic
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Userlevel 7
Badge +52
Hello Heco and Welcome to the Webroot Community Forums!
 
Scans should be running +/- one hour from the scheduled time. Technicians will need to collect diagnostic logs to investigate further. Please Open a Support Ticket and they will respond as soon as possible.
 
Thank you
Petr.
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RetiredTripleHelix
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Userlevel 7
Badge +56
@ wrote:
Hi all :)
 
For 2 days now, WSA-C has failed to perform the scheduled scan i set up.
I wonder why. Any ideas?
Thanks.
 
Cheers,
Herve 
Hello Herve are you looking for it to scan at an exact time let's say 1:00PM or it doesn't do any scan like within an hour? If it is the first you have to uncheck this setting for an exact scan time. Let me know then we can go further into it.
 
Vive mon frère,
 
Daniel ;)
 

H
Rank
Userlevel 4
Thanks Petr for your message and for your welcome bid!
Thank you to Daniel too, always in "due time" to help me to get out of problems as a true guru he is 🙂. I have unticked the "randomize etc..." line as you suggested and i'll see tomorrow if it solves my issue.. I'll keep you informed.
Again thanks to both of you for your help.
Cheers,
Herve
Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down.;)
H
Rank
Userlevel 4
Everything back to normal!
Thanks again to you both.
 
Cheers,
Herve
Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down.;)
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hey Herve that's great to hear have a great weekend my friend! ;)
 
Daniel 😃

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