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Scans stalling

  • 6 January 2017
  • 3 replies
  • 71 views
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Why do my scans now stall for several minutes at 20% and 33% complete?  I also had one scan abort for no known reason.  This is something that just started within the last week.  Scans used to take 5 minutes or less.  I'm running Windows 10 with a terabyte hard drive and an AMD A6 - 3500 processor with 8 gigs of ram.  My hard drive isn't a third full yet and the scans are done with the computer idle.
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Best answer by ProTruckDriver 6 January 2017, 06:17

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ProTruckDriver
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Userlevel 7
Hello Thtomrob, Welcome to the Webroot Community Forum. :D
 
Please try a Uninstall / Reinstal to fix this problem:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If that does not fix the problem Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.;)
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
Yankeelady2015
Rank
Userlevel 7
Badge +25
Hello @
 
Welcome to the Webroot Community
 
I'm sorry that you are experiencing these issues.

 
Please try a clean reinstall of WSA as follows:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
If there are any further issues after reinstalling, please Submit a Support Ticket so support can look into it for you to make sure it's not WSA..
 
I hope this resolves your issue(s).
 
 
·.·´¯`·.· Julie ·.·´¯`·.·? "You tried all the rest, now experience the Best, WEBROOT SECURE ANYWHERE"!
Yankeelady2015
Rank
Userlevel 7
Badge +25
Hello @  you beat me to it......:D
·.·´¯`·.· Julie ·.·´¯`·.·? "You tried all the rest, now experience the Best, WEBROOT SECURE ANYWHERE"!

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