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Scheduled scanning has 2 scan windows.

Hello Friends,

 

I have been noticing the last couple of weeks that during Scheduled scanning it has 2 scan windows at the same time I'm wondering if anyone is seeing this also? As I have unchecked Hide the scan progress window during scheduled scans.

 

TH

 

28-11-2012 2-22-18 PM.png

26 REPLIES
Retired Webrooter

Re: Scheduled scanning has 2 scan windows.

TripleHelix, are you still seeing this behavior? I notice you've contacted support since this was posted, and they whitelisted a pretty hefty number of files that were previously unknown. Did that make any difference? If you're still seeing the problem, I'll contact you via the support system to pick up some logs for analysis. Please let me know.
/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///

Re: Scheduled scanning has 2 scan windows.

I haven't seen it in the last few times and around 2:10PM EST today I will look again at the scheduled scan time and I told JoeJ also via PM but I will reply after the scan!

 

Thanks,

 

TH

 

EDIT: I change the time so it should do a scheduled scan it 35 minutes so we will see.

Re: Scheduled scanning has 2 scan windows.

OK it just did it's scheduled scan and only 1 scan Window so it seems to be intermittent so if I do see it again I will take a snapshot and we can go for there no Biggie. Smiley Wink

 

Thanks Jim,

 

Daniel

Re: Scheduled scanning has 2 scan windows.

OK today during my Scheduled scan I have 2 windows open see picture below. Never seen it since my last report. One thing I noticed is the scan time is High for me as my average is 27 seconds.

 

TH

 

EDIT: From Scan log:

 

Tue 11-12-2012 14:09:08.0125    Scan Started:  [ID: 103 - Flags: 1575/0]
Tue 11-12-2012 14:09:08.0125    Scan Started:  [ID: 104 - Flags: 1575/0]

Tue 11-12-2012 14:10:02.0994    Connected to A2

Tue 11-12-2012 14:10:06.0972    Scan Results: Files Scanned: 36594, Duration: 58s, Malicious Files: 0
Tue 11-12-2012 14:10:06.0987    Scan Finished: [ID: 104 - Seq: 53637001]
Tue 11-12-2012 14:10:07.0097    Scan Results: Files Scanned: 36596, Duration: 58s, Malicious Files: 0
Tue 11-12-2012 14:10:07.0112    Scan Finished: [ID: 103 - Seq: 53637001]

 

11-12-2012 2-14-54 PM.png

Retired Webrooter

Re: Scheduled scanning has 2 scan windows.

Have you rebooted that system since receiving the 8.0.2.66 update?
/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///

Re: Scheduled scanning has 2 scan windows.

Yes every night.

 

Daniel

Retired Webrooter

Re: Scheduled scanning has 2 scan windows.

It would be best to see some logs for an issue like this.  Could you please put in a support ticket?

/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///

Re: Scheduled scanning has 2 scan windows.

Done and see my PM please.

 

Thanks,

 

Daniel

Re: Scheduled scanning has 2 scan windows.

It just did a scheduled scan and I got the 2 scan windows again one behind the other just reporting.

 

Daniel

 

But this time only 1 indication of a scan in the log.

 

Fri 14-06-2013 13:16:09.0623    Scan Started:  [ID: 3 - Flags: 1575/0]
Fri 14-06-2013 13:17:03.0225    Connected to A5
Fri 14-06-2013 13:17:03.0521    Scan Results: Files Scanned: 26237, Duration: 53s, Malicious Files: 0
Fri 14-06-2013 13:17:03.0537    Scan Finished: [ID: 3 - Seq: 69614225]

 

Capture14-06-2013-1.17.58 PM.jpg