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Task Manager

Ok...want to switch to Webroot from Trend Micro but unless I get this issue resolved it won't happen. The computer seems to freeze up to the point where the mouse runs at a crawl for about 5 mins. Now 1 cause at least seems to happen when I open Task Manager. Prior to install it would open in about 2 seconds. Now it takes 20-30 seconds and Task Manager process itself is running at about 23% CPU for that time. I then can barely move the mouse most of the time or do anything else on the PC.  notice the Task Manager icon is blue rather than green so does that mean that Webroot has taken control of Task Manager? I added Task Manager itself as an exception to Allow but it seems to make little difference. Absolutely ruined a presentation I was running the other day.

 

Turn off Realtime and Web Shield and it opens fine. What can I do to resolve?

174 REPLIES
Gold VIP

Re: Task Manager

Hello @NichoUnited

 

Welcome to the Webroot Community Forum,

 

I am sorry you are having this issue and I apologize for any inconvenience this has caused you.

 

Would you please Submit a Support Ticket and have the Webroot Team check this out for you? This is a free service with your Webroot subscription. It usually takes 24-48 hours for them to respond. Sometimes sooner.

 

Edited: Have you tried using a different browser? Just for the time being?

 

Thanks,


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



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New Voice

Re: Task Manager

I have submitted a ticket but was using this forum to try to get an answer quicker from others which is presumably part of the purpose of this forum.

 

Why would using a different browser make a difference? I am using Firefox but I am not going to change my Browser because Webroot is causing issues with my Task Manager now am I?

Gold VIP

Re: Task Manager

Hi NichoUnited

 

Good that you have submitted a ticket...best approach in the circumstances.

 

Whilst the Community is indeed a place where you MAY get a speedier answer to your question and/or issue that is not always the case. If we have seen something before and it has been solved (however that may be AND the OP has posted back to advise how that was achieved) then we may be able to help.

 

However, as we are not in the main Webroot employees and do not have access to Webroot facilities, etc. (we are volunteers trying to help) and there will be cases where we have not seen something before/know the answer to it, etc., and in that case will generally advise that a Support Ticket is opened so that one gets professional assistance with the issue.

 

The Support Team's performance is usually stellar in terms of response times but occasionally and certainly at weekends response time can be slower for obvious reasons (please do not update you ticket to try to move it along...that will only result in it going back to the end of the queue...and we would not want that, eh?).

 

As to "Why would using a different browser make a difference?"; well, not all browsers are made equal in that they use different engines to render the web pages and as such are programmed similarly but differently just like Webroot is an AM but is programmed differently to other AMs.

 

Now generally there are 2 or 3 mainstream web engines such as Mozilla, Chromium, etc., which may be used by numerous browsers, i.e., Mozilla is use by Firefox, Cyberfox, Waterfox & Palemoon browser, but in the case of Firefox I believe that the Quantum (by Mozilla) engine has just made its appearance. This is new and therefore everyone including Webroot are having to make their current software work with another web engine, etc.

 

If you like the old look and feel of Firefox you could try on of the one that I mentioned above, as a temporary measure until the Support Team manage to resolve the issue for you?

 

Hope that helps?

 

Regards, Baldrick

 

 

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.23.32, imaged by Macrium Reflect v7.1

Highlighted
Gold VIP

Re: Task Manager

Thank you Baldrick! 

The reason I mentioned another browser is I had this similar issue and I tried Chrome and I could open Task Manager without any freezing.. As this was happening to me with Firefox Quantum when trying to open Task Manager. My mouse would freeze and Task Manager would not open for minutes or respond. I would have to force a shut down. I am also waiting for Support on this issue. Right now I have Uninstalled Firefox and reinstalled changing some settings in Firefox that have seem to work for this issue. I do not have to shut down Webroot's shields either. 

 

I just felt Support would be the best option in this circumstance.


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

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ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds
Gold VIP

Re: Task Manager

Hi Sherry

 

No worries...it is all about Teamwork. Smiley Very Happy

 

interestingly I have the latest Firefox running and have no such issues when opening the Task Manager. Given this I would say that the very best option is the Support Ticket route that you recommended.

 

Regards, Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.23.32, imaged by Macrium Reflect v7.1

New Voice

Re: Task Manager

So you mention some changes to Firefox upon reinstall Sherry? What are they?

Gold VIP

Re: Task Manager


@NichoUnited wrote:

So you mention some changes to Firefox upon reinstall Sherry? What are they?


This is what worked for me in the new version of Firefox Quantum.

Go to the FF Menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, see if the following fixes the performance problem: go to the Firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

 

I tried these instructions above but after following them this did not work. So I uninstalled Firefox and used CCleaner and had CCleaner fix the Registry as well as browsing history. Rebooted my system and then reinstalled Firefox to find the settings were still as I set them before. I then could open the Task Manager without any problems. When I disabled the Webroot Shields Task Manager still did not work for me so I got it to work by following those instructions above.

 

 

 

 

 

 


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds
New Voice

Re: Task Manager

I have changed the accessibility setting and restarted with no difference. I am loathe to run CCleaner over my registry as it seems to inevitable remove something you need. I could uninstall/reinstall if I have time but it sounds like it made not difference for you without the CCleaner option.

Gold VIP

Re: Task Manager

Hello NichoUnited,

 

In CCleaner/Options, Advanced, if checked, will show prompt if you want to back up of the registry. Which I always do. Uninstalling Firefox may have been unnecessary but  these were my steps to get back my Task Manager.

 

If you feel this is a Webroot issue then Support is the best way to go.


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Beta Tester,Windows Insider Builds