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We are getting calls from Binary Services, which is a scam. How do we get rid of them?

  • 17 October 2016
  • 3 replies
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We are getting calls from Binary Services, which is a scam. How do we get rid of them?
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Best answer by ProTruckDriver 17 October 2016, 03:53

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Userlevel 7
Hello sadlakha, Welcome to the Community Forum, :D
 
THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.
 
If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)
 
If you would like more information, read on (After submitting that Trouble Ticket.....)
 
NEWS ARTICLE: Tech Support Scams are on the rise.
 
 
Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
 
"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
 
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
 
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."
 
Also see Avoid scams that use the Microsoft name fraudulently
http://www.microsoft.com/security/online-privacy/msname.aspx 
 
 
For more information here iwhat the United States Federal Trade Commission has to say on the subject::
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
 
"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.
 
These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."
 
This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.
http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/
 
Also to help with these issues it's best to install an Ablocker like Adblock Plus for most Browsers: https://adblockplus.org/
 
 
 
Hope this gives you some light into these scammers.
 
HTH,
Dave. 😉
Hello sadlakha,
 
Welcome to the Webroot Community.
 
Edit: I see that my friend, ProTruckDriver, has already replied. He has provided some very good information regarding these scammers. I have added some other info, albeit not a definitive remedy.
 
There really is no way to get them to stop calling, but you may be able block the number if your phone provider offers the option. I am unable to block specific calls on my cell phone so I just don't answer any calls that I don't recognize. Most times the phone numbers that these scammers call from are spoofed and are not even legitamate numbers. If you where to try and call the number back it will usually be a disconnected number or you may get a busy signal. They also change the numbers that they use frequently. Reporting the number to the FTC is of little use since they are spoofed. So best advice would be to simply not answer.
 
Sorry that I couldn't provide a better answer but when it comes to these miscreants there is little we can do other than not answer.
 
Regards,
 
BurnDaddy
Userlevel 7
? See the PM I sent you. 😉

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