Webroot Blocking Python Socket

  • 1 December 2017
  • 1 reply
  • 115 views

I'm running a program on Windows 10 called Calibre which is a very good ebook manager. However, since a recent Webroot update, Calibre will no longer start properly without being run as Adminstrator which causes otherfunctional  issues. 
 
When I debug what's going on, it appears that Webroot is not allowing the main exetuable to open up a socket to a worker  process:
 
calibre 3.12 [64bit] embedded-python: True is64bit: TrueWindows-10-10.0.15063-SP0 Windows ('64bit', 'WindowsPE')('Windows', '10', '10.0.15063')Python 2.7.12+Windows: ('10', '10.0.15063', 'SP0', u'Multiprocessor Free')Interface language: NoneSuccessfully initialized third party plugins: X-Ray Creator (3, 1, 2) && Quality Check (1, 9, 11) && Kindle Collections (1, 7, 17)Turning on automatic hidpi scalingdevicePixelRatio: 2.0logicalDpi: 84.0 x 84.0physicalDpi: 92.5388994307 x 92.6756756757Using calibre Qt style: TruePython function terminated unexpectedly [Error 5] Access is denied (Error Code: 1)Traceback (most recent call last): File "site.py", line 101, in main File "site.py", line 78, in run_entry_point File "site-packagescalibredebug.py", line 260, in main File "site-packagescalibregui_launch.py", line 74, in calibre File "site-packagescalibregui2main.py", line 542, in main File "site-packagescalibregui2main.py", line 507, in create_listener File "multiprocessingconnection.py", line 130, in __init__ File "multiprocessingconnection.py", line 342, in __init__WindowsError: [Error 5] Access is denied 
Disabling all of the shields does not fix this probelm, nor did adding every exectuble in the "Calibre2" folder to the whitelist (where' s folder whitelisting on the Home edition when you need it?). So I am both stumped and frustrated.
 
Short of uninstalling Webroot (my next step), can anyone offer some suggestions on why Webroot is injecting istelf into this process and how to override. If I can't make this work, it's off to another A/V since this is an app I use a lot anf have being doing so for years. I can replace the A/V but not the app.
 

1 reply

Userlevel 7
Badge +56
Hello,
 
Please Submit a Support Ticket and support will look into your issue.
 
Daniel

Reply