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Community Guide
Posts: 259
Registered: ‎05-24-2013
Accepted Solution

Webroot SecureAnywhere console does not show my PC

Hi

I recently installed Webroot on my Androïd phone. After that I decided to take a look at Webroot SecureAnywhere console.

I was surprised because my phone is present but not my two PC Smiley Frustrated

Thanks

WSACconsole.PNG

Regards, Asklepios

Community Guide

Posts: 13,639
Topics: 107
Kudos: 23,016
Solutions: 597
Registered: ‎11-27-2013

Re: Webroot SecureAnywhere console does not show my PC

Hello Asklepios,

 

Would you do a scan of Webroot on both computers and then reboot each computer? Then check your Account Console.

 

If your computers still don't show up after awhile then you can always Submit a Support Ticket free of charge and they will check this out for you.

 

Hope this helps?

Kind Regards,


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
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Community Guide
Posts: 259
Registered: ‎05-24-2013

Re: Webroot SecureAnywhere console does not show my PC

Hi @Ssherjj

Thanks for your helpSmiley Happy

I continued to search and finally found my PC on deactivated PC file.

Now all works fine for meSmiley Happy

WSAconsole2.PNG

WSAconsole3.PNG

Regards, Asklepios

Community Guide

Posts: 13,639
Topics: 107
Kudos: 23,016
Solutions: 597
Registered: ‎11-27-2013

Re: Webroot SecureAnywhere console does not show my PC

Hi Asklepios,

 

That's so great that you figured this out. Thank you for letting us know!

 

Have a nice day!Smiley Very Happy

Kind Regards,


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds