Webroot crashes Firefox

  • 2 July 2015
  • 1 reply
  • 33 views

This is getting very frustrating.  I have been trying to activate my Password Manager for over a week now.  Every time I press the activate button, it tells me I will be notified when Password Manager is activated.  Haven't been notified yet, but Firefox keeps crashing when I do this.
 
I have had this program for 10+ days and am still unable to get it working properly.

1 reply

Userlevel 7
Badge +62
Hello @,
 
Welcome to the Webroot Community,
 
Please go to the Account Console and log in.  If you have not yet created your Account Console, you need to do this in order to log in.
 
It sounds like you probably need some persimission adjusted in your Console.
 
Once logged in, look at the upper right corner and click on the email address.  Choose Manage Users from the drop down.
 
On the users page, look at the permissions you have set for tyour user profile you are trying to use Passwords with.  It MUST be set for Passwords - Access.  If it is not set to Access, simply click the edit icon at the far right side of that line.  In the edit panel, click on the "Access & Permissions" tab.  At the bottom, put a mark in the box for Passwords.
 
 
See if the permissions are the problem and let us know if this helps!
 
 
Kind Regards,

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