Why are password accounts grayed out in Windows 8 and Windows 10

  • 24 November 2015
  • 2 replies
  • 24 views

When I come to the webroot website to show or edit passwords, the first page is grayed out and not accessible. when I use a computer with Windows 8 or Windows 10.  When I use Windowsw 7, it is not.  How can I correct this?

2 replies

Userlevel 7
Badge +6
? a modest question. What browser are you using?
Userlevel 7
Hi jimandbob
 
Are you referring to the online console (here) when you say "webroot website"?  I am struggling to understand what it is you are referring to and when I try the online console I have no issues so can only think that you might be referring to something else. Please advise so that we can assist.
 
Regards, Baldrick

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