Why do I have to keep entering my log-in?
After I'm already in the system, why do I have to keep entering my email and password?
Userlevel 7
Hi Simpsonbook
Welcome to the Community Forums.
May I ask as to exactly where it is that you have to do this?
Regards, Baldrick
Welcome to the Community Forums.
May I ask as to exactly where it is that you have to do this?
Regards, Baldrick
After signing in if I click the option "go to pc security" it goes to a sign-in screen. This is on an iPad. If I do the same thing on my laptop it goes to the screen showing the two PCs and one other IPad where I have Webroot installed.
Userlevel 7
Hi Simpsonbook
This can be caused by quite a few different things. The first thing to check is to make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in via your PC. Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. As you have WSA Complete, and you need need Mobile Security, Password & Backup & Sync access, which you all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and as you have WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Open a Support Ticket for assistance. Please note that changes to settings in the Account Console can take 20-30 minutes to take effect, so pleae be patient.
Please let us know how you do, and you can also opne that Support Ticket for further help if needed as well.
Regards, Baldrick
This can be caused by quite a few different things. The first thing to check is to make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
There are several other common issues, and this KB Article may help as well.
Next, go to the Account Console and log in via your PC. Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. As you have WSA Complete, and you need need Mobile Security, Password & Backup & Sync access, which you all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and as you have WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Open a Support Ticket for assistance. Please note that changes to settings in the Account Console can take 20-30 minutes to take effect, so pleae be patient.
Please let us know how you do, and you can also opne that Support Ticket for further help if needed as well.
Regards, Baldrick
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