05-26-2013 06:41 PM
05-26-2013 07:06 PM
I am not sure, but it sounds like a problem with the installation of WSA. Have you tried uninstalling and re-installing it?
As for the Firefox.. I really am not sure on that one!
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05-26-2013 10:08 PM - edited 06-24-2013 09:01 PM
I have seen these issues a few times myself and I have reported it to JoeJ V.P. of Development I don't see it every time maybe once every two weeks, so if you could please Submit a Support Ticket so that they can gather some logs from your system you can even put the link to this thread in the ticket it would be much appreciated.
Webroot® SecureAnywhere™ Internet Security Complete Beta Tester v188.8.131.52 on my main system Alienware 17R2 with Windows 10 Enterprise x64 Version 1511 (Build 10586.420) & HTC One M8 Android 6.0 Marshmallow with WSA Mobile Complete v184.108.40.20660 which is full Cloud now as well!
05-26-2013 10:34 PM - edited 05-26-2013 10:40 PM
I can't see it as I don't work for Webroot I like helping users to the best of my ability also long time user of Prevx before Webroot Acquired Prevx in Nov 2010 and now I help the Webroot Community as WSA was built on Prevx Technology and Webroot has made it even a greater full Cloud Anti-Malware.
05-26-2013 10:39 PM
I should have noted also, that when on the setting menu, the setting window flickers at times. I don't know if that's related or not.
I have not seen that did you check to see if there are Updated Video Drivers? Also can you tell me what version of Windows you are using and if it's 32bit or 64bit. I see the issues in your first post on Win 7 64bit.
05-27-2013 08:40 AM - edited 05-27-2013 10:12 AM
Oh, you wanted a link in the ticket. Why? And they said that there may be a corrupt file in webroot which is why the reinstall is needed.
No I didn't want the link to the Ticket as I'm not able to access them because I don't work for Webroot I'm a Volunteer. Did you do a clean reinstall?
EDIT: I knew that I posted about before here in the forums. http://community.webroot.com/t5/Webroot-SecureAnyw
05-28-2013 01:45 PM