after renewing my subscription, Webroot shows as expired after i renewed it!
Userlevel 5
+13
after i renewed my Webroot product, it shows as protected but when i go to my console and click on the correct console it brings up home page and shows upgarde or renew?? And it shows i have no PC's protected with the options to "upgrade or renew"?? Confused! Help if you can if not i will get me a Norton product!
Userlevel 7
+56
Did you renew the existing keycode or purchase a new one? If the latter then you'll need to add the new keycode to your console.
Userlevel 5
+13
It is already added to my Console unless i did not do it right! Can you advise or guide me?
Thanks Slittle75
Thanks Slittle75
Userlevel 7
+56
In that case let's have you contact support and they can investigate:
http://www.webroot.com/us/en/support/contact
http://www.webroot.com/us/en/support/contact
Userlevel 7
Hi Nic
This looks like a classic case of a 'pseduo' renewal being done instead of the normal renewal...and the client & console being confused by there being two keycode running concurrently.
Regards, Baldrick
This looks like a classic case of a 'pseduo' renewal being done instead of the normal renewal...and the client & console being confused by there being two keycode running concurrently.
Regards, Baldrick
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