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installing replacement code

  • 25 February 2015
  • 1 reply
  • 23 views
H
i just renewed my subscription. i am attempting to install the new code. i keep getting an error.  ideas???

1 reply

Ssherjj
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@ wrote:
i just renewed my subscription. i am attempting to install the new code. i keep getting an error.  ideas???
Hello hd0204,
 
Welcome to the Community Forum,
 
Did you get a new keycode? If you have a new keycode then please uninstall Webroot and reinstall with the new keycode.
 
Try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.
EDITED
If this doesn't help look Here
 
Then please do a Clean install of Webroot,
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for install a to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue?
 
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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