My webroot cannot scan for malware on my computer. What could be preventing it?
Userlevel 7
+62
Hello @ ,
Welcome to the Webroot Comunity,
May I ask if you are running a Mac computer or a PC?
Can you please reboot your system and try to scan again. If this doesn't scan then follow these instructions for a PC. If for a Mac then do get back to us for additional assistance.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Kind Regards,
Welcome to the Webroot Comunity,
May I ask if you are running a Mac computer or a PC?
Can you please reboot your system and try to scan again. If this doesn't scan then follow these instructions for a PC. If for a Mac then do get back to us for additional assistance.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Kind Regards,
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