cancel
Showing results for 
Search instead for 
Did you mean: 

Webroot® SecureAnywhere™ - Complete KB

Top Contributors
Sort by:
You can replace an existing keycode with a new one by performing the following steps: - Open Webroot SecureAnywhere and click the Gear Icon next to My Account at the bottom left side of the screen - Enter your keycode in the field provided and press Activate.   This is useful if for instance you purchase a new license instead of renewing an old one.   See here in the pictures below:  
View full article
Question Does anyone know where to find the webroot installation folder?  It seems like there should be more than just one file in a directory in Program Files. Answer Here is a list of all of the file locations and a brief description of what the files do:   C:\Program Files\Webroot\WRSA.exe and WRData\PKG\Vistax86 & Vistax64 or C:\Program Files (x86)\Webroot\WRSA.exe and WRData\PKG\Vistax86 & Vistax64  - This loads both as a system service and as a user service. That's why you typically see two of them if you open task manager. This is also your user interface. Also in the WRData Folder is for the Web Filter.   C:\Windows\System32\WRusr.dll or C:\Windows\SysWow64\WRusr.dll - This loads for user mode analysis.  It's responsible for WRSA running as a user mode service.  WRSA will be loaded equally propotionately to the number of user profiles that are loaded because of this file.   C:\Windows\System32\Drivers\WRKrn.sys - This is the driver that does all the file filtering, system monitoring, etc.   C:\Program Files (x86)\Common Files\wruninstall.exe or C:\Program Files\Common Files\wruninstall.exe - Part of the password manager.   C:\Program Files (x86)\Common Files\Webroot or C:\Program Files\Common Files\Webroot - Web Filter   XP:  C:\Documents and Settings\All Users\Application Data\WRData Vista to Win 10:  C:\ProgramData\WRData - All of the program data is stored here and is shared among all users.   If you have Internet Security Plus or Complete: XP: C:\Documents and Settings\*User Account Name*\Application Data\LocalLow\lastpass Vista to Win 10: C:\Users\*User Account Name*\AppData\LocalLow\lastpass - Language files   If you have Internet Security Plus or Complete: XP: C:\Documents and Settings\*User Account Name*\Application Data\LocalLow\Webroot Vista to Win 10: C:\Users\*User Account Name*\AppData\LocalLow\Webroot - Language files   It is also possible that the files could be randomly named as well. This could happen if there is an infection present that seems to be trying to block the files or if the user has manually selected to install with randomized names.   **Editor's Note: We don't recommend that you modify any of these files directly unless specifically directed by support.** :)  
View full article
Question In Identity Shield, there is an option to "Allow trusted screen capture programs access to protected screen contents."  The help file says it: "Allows you to use legitimate screen capture programs, no matter what content is displayed on your screen."   How do I register a program as a legitimate screen capture program? Answer What you want to do is access the Identiy Shield tab and click on the Protected Applications link.  This will open the section that configures the apps that you want to "Protect" from data stealers and to "Allow" access to system data.  Change your screen capture program to "Allow".     Here is the section from the help file with more detail.
View full article
Question I was trying to install another antivirus program along with Webroot, and it says Webroot is incompatible and that I should remove it.  Should I remove Webroot?  Is it really incompatible? Answer You do not need to remove Webroot when installing another antivirus program.  Although it has historically been the case that multiple antivirus systems would not work properly alongside each other, Webroot is an exception to that rule.  Our software is designed with compatibility at its core, and it will work properly alongside any other antivirus program we are aware of.  If you do experience any compatibility problems, please contact our support team, and we will investigate. Messages received during another antivirus program's installation routines stating that Webroot is incompatible are incorrect.
View full article
Question With Windows 8 and Windows 10 finally here, I’m hearing good things about the revamped Windows Defender. What features does SecureAnywhere offer that Windows Defender lacks? Answer Where do we start?  As a free solution, Windows Defender doesn't claim to have all the features available in other programs, because that's not what it's trying to do.  Here are some of the top features from Webroot SecureAnywhere that you don't see in Windows Defender:   1. Ah, Those Definitions   All these new security upgrades aside, Windows Defender will still rely on a traditional set of definitions and signature files, which will limit its efficacy at protecting against the most recent threats. On the other hand, as many of you know, Webroot SecureAnywhere did away with that traditional antivirus approach and instead relies on cloud-based detection and behavior-recognition technologies that work in tandem to keep users constantly protected. This includes unrivaled protection against zero-day attacks and newly-emerging threats.   2. Uncompromised Speed and Efficiency   Back to the benefits of the cloud. I can’t speak for Windows Defender when it comes to how fast it will scan, but I can tell you that with Webroot SecureAnywhere, scans take a scant two minutes (or even less) on average. And because we utilize the cloud, Webroot users never have to worry about manually running a scan or updating the program.   3. Password Management   Useful and secure, our popular Password Management feature (now available on two of SecureAnywhere product offerings), gives users the opportunity to capture usernames and passwords and fill them automatically when they access various websites. You never have to remember (or write down) multiple login names and passwords again.  While you may be able to use built-in, browser-based autofill for your passwords, the security just doesn't stack up to Webroot's password solution.   4. Webroot’s Identity Shield   Webroot SecureAnywhere offers great identity protection, plain and simple. The “Identity Shield” (which is included across our entire product line) works to protect to you from today’s all-too-common identity theft and financial loss. It watches online banking and shopping sites to make sure your sensitive data is protected, keeping you safe from keyloggers and screengrabbers. As you browse the web or open links, the “Identity Shield” analyzes the websites, blocking a site and alerting you if it detects and malicious content. The same goes for phishing threats (such as fake PayPal or banking sites posing to be legitimate and tricking you to enter your credit card info). It also verifies DNS/IP resolution of websites to detect Man-in-the-Middle attacks!   5. A Myriad of Other Useful Shields   Webroot SecureAnywhere comes equipped with a wide variety of shields to ensure optimal protection for users. “Realtime Shield”: Controls how threats are blocked and quarantined on your computer. “Behavior Shield”: Works to block apps and processes that show signs of suspicious behavior. “Core System Shield”: Works to monitor the computer system structures . “Web Threat Shield”: Protects your system while you surf the web and blocks suspicious files from downloading onto your computer. “USB Shield”: Monitors an installed USB flash drives for threats and blocks any that it finds. “Offline Shield”: You’re not always online. This shield protects your system from threats when you’re not connected to the internet. “Zero Day Shield”: Monitors your system from previously unknown vulnerabilities. 6. System Cleaner and System Analyzer   The System cleaner maintains your privacy by wiping away all traces of your online activity and makes deleted files unrecoverable. It also clears-up hard-drive space by automatically removing unneeded files. Our System Analyzer tool diagnoses OS, hardware, and software information, and security vulnerabilities on your computer by providing a robust system analysis. 7. “My Webroot” Account   For your convenience (and security), you can manage all your devices in one place.  You don't get that with Windows Defender. It’s simple, fast, and effective-just like the rest of our product!   So there you have it! The much-improved Windows Defender is great for a free antivirus solution that will cover your basic security needs. But it doesn’t cover everything and is missing some crucial features for optimal protection. That’s where we come in (and hopefully stay)!   And for all you Windows 8 & Windows 10 adoptees, the good news is that, while Windows Defender is enabled by default, Microsoft will continue to allow you to disable it and replace it with a different solution like Webroot SecureAnywhere.
View full article
Question Can I choose specific filetypes to backup when using the Backup functionality of SecureAnywhere, specifically PDF files? Answer Yes. You can specify any filetype to be backed up customizing filters within your Backup & Sync settings.   Creating a Filetype Filter Open Webroot, and click the Gear next to Backup and Sync       Click the "Folders" tab and then "Add Folder" button     After clicking "Add Folder" you will see this screen:     Once you have selected your folder and set it to backup you will see a new folder listed under "Folders" If you click the Gear icon next to that folder you will see this screen:     Now you can add whatever file type you would like to the File types selected field. It is imperative that you check the box that says Exclude files from backup that match this filter.
View full article
System Analyzer is a simple utility that quickly scans for threats, security vulnerabilities, and other computer problems. After the scan, it displays a report that describes any vulnerabilities it found. It also provides recommendations about enhancements that can increase system performance, privacy, and protection. To run System Analyzer: Open the SecureAnywhere interface (click the Webroot icon  in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).   Click the Gear Icon next to Utilities SecureAnywhere launches its system analysis. When finished, it opens a summary view:   You can view more items by clicking the  View Full Report link on the lower left or click Save Results to save it in HTML format.  
View full article
Question I deactivated one of my computers via the online console.  How do I reactivate it? Answer Log into your Account Console   Click on the PC Security Tab or Button     On the next screen, at the upper right hand corner, click the VIEW drop down box, and select Deactivated PC's     You should now see a new screen that will show only Deactivated PC's.  Click on the PC you wish to Reactivate.     On the next screen that has the details of the Deactivated PC, click on the Commands tab at the top.  The only command available is Reactivate.  Click it.     A confirmation pop up will display.  Click CONFIRM to continue, or Cancel if you do not wish to reactivate this PC.     You have now reactivated the PC in the Console.  You will still need to re-install WSA on your computer if you had already uninstalled it.     NOTE: If you reinstall WSA onto a Deactivated PC it will activate the software on that computer, but that computer will NOT show as protected in the Console.  You can Reactivate the PC either before or after reinstalling WSA on the computer.
View full article
PLEASE NOTE THAT THIS IS  NOT OFFICIALLY  SUPPORTED BY WEBROOT , and therefore this could stop working at any time.   I've seen a lot of people asking if they can get the Webroot filtering extension - the one that Webroot installs in IE, Firefox, and Google Chrome - in Opera. The short answer is: yes  . The long answer is: since the new versions of Opera use the Blink engine, the same as Chrome, and also uses the same addon file extension, .crx, it should work, if you find the original packed addon file. Please note that this will only work in the newer versions of Opera, and will not work in Opera versions running the Presto engine (versions 12.x and older). You must be running version 15 or higher for this to work.   Please note that if you install the filtering extension in Opera this way, you will have to manually update the extension in Opera when a new version of the extension comes out. I will include steps on how to update the extension after the steps on how to install it. EDIT (1 July 14) : For information on how to get the Webroot Password Manager in Chrome, I've posted it right after the instructions for the filtering extension. The Password Manager will also have to be manually updated.   Webroot stores the extension installation file for Chrome, by defualt, in "C:\ProgramData\WRData\PKG\Chrome" (without the quotation marks). If you open Opera, go to the drop down menu by clicking the "Opera button" in the top left corner, then click "Extensions", you will see Opera's extension manager. You can also get there by typing in the address bar "opera://extensions", also without the quotation marks, or, by pressing "Ctrl + Shift + E". Once here, browse to the folder above (C:\ProgramData\WRData\PKG\Chrome), by typing it in. The ProgramData is a hidden system folder and cannot be viewed to click on without unhiding all system files, which I do not recomend. You can however, type in the folder's path manually, and open the folder without unhidding system files. You should see a file named something like "CHROME_1.x.x.xx.crx" (depending on the version number). Next, just drag and drop that file into Opera's extension manager. Since the extension is coming from a source outside the Opera addon gallery, it will ask you to confirm the installation. Once you click "install" on Opera's prompt, the extension will install, and you will have the filtering extension just like in Chrome  . To update: when a new version of the extension comes out (you will have to check the version number of the extension periodically, probably when WSA is updated, in order to know if you have to update it in Opera), remove the old version of the extension, then just browse back to the same folder above, and drag and drop the new version of the extension's .crx file into Opera's addon manager, just like when installing it. I will include screenshots to make it easier to follow  .   I hope this helps!     The password manager is stored in the parent folder of the one we just used for the extension. Type C:\ProgramData\WRData\PKG into the address bar. There should be a file near the top of the list (at the time of this writing, it was eighth in the list) called "lpchrome.crx". Drag and drop that into Opera's extension manager the same way you did with the filtering extension, and confirm the installation. NOTE: This will have to be manually updated when a new version of the Password Manager extension comes out. Hope this helps!
View full article
If you want to remove a file or folder from your online backup, it will go to a Recycling Bin within the Root directory. This is to allow you a chance to restore the files in case they were deleted by mistake. If you would like to free this space and delete the files permanently from the online account, follow the steps below. Important : If you decide you would like to permanently delete these files, it will also delete the file on any computers the file is currently synced to. To prevent any loss of data, we recommend that you detach any Sync capabilities. To learn how to do this, click here. In the online backup, select the files or folders  you wish to remove from the online account, then click on the red 'X' at the top to send them to the Recycle Bin. You will then be asked if you are sure you want to delete these items. Click OK   Click on Actions button and select View Recycle Bin.   Select the files or folders from this you would like to permanently remove from your Online Backup and click the red 'X' at the top once more. You will be prompted again to verify the action. This cannot be undone. Once deleted from the Recycle Bin, the items cannot be recovered. If you are certain, click OK. The files are then permanently removed from the online Backup and Sync.
View full article
You can check the status of synchronization and backup from the main interface or from your account on the SecureAnywhere website. To check file transfer status from the main interface: Open SecureAnywhere (see Using the SecureAnywhere interface).   Click the gear next to Backup & Sync, then click the File Transfers tab.   If any backups or synchronizations are in progress, they'll show in the list with percent complete.   To check your file status from the SecureAnywhere website: Open SecureAnywhere (see Using the SecureAnywhere interface).   Click Backup & Sync > Visit the Webroot Cloud.   The browser interface to your online account opens. Log in if prompted and click the Backup & Sync tab.   The Files and Folders tab shows storage folders on the left with their contents in the right panel. The up/down arrow icon next to the folder name indicates this is a synchronization folder; the clock icon indicates this is a backup folder.   The Activity Log tab shows a summary of backup and synchronization activity.   The Devices tab shows all the devices associated with this account. For more information about Backup & Sync in your account, see the SecureAnywhere Website User Guide.
View full article
You can change the automatic backup schedule or turn off automatic backups. The default backup schedule is every day at 9 o'clock a.m. To configure the backup schedule: Open SecureAnywhere (see Using the SecureAnywhere interface).   From the main or Backup & Sync panel, select Advanced Settings.   Select Scheduler.   Select the Backup tab. The Backup Schedule pane displays.   Using the field descriptions below for guidance, set up your backup schedule. If you want to turn off automatic backups, de-select the checkbox next to Enable scheduled archiving. Otherwise, keep it selected.   Click Save. Title of Table Enable scheduled archiving Keep the box selected to enable backups; deselect it to disable backups. Back up only on the following days. The default backup schedule is every day. If you select Back up only on the following days and select one or more days, the backup will only be performed on those days. Back up at specific time of day To set a specific time for back ups, enable this button and select the time. Back up every X hours To set repeating back ups at intervals less than 24 hours, enable this button and enter a number for the hourly interval. For example, enter 8 to run back ups every 8 hours. Run immediately if Backup was inactive at the scheduled time Keep this checkbox selected if you want to run a backup immediately after a missed scheduled backup. A backup might be skipped if you disabled backups, if you shut down SecureAnywhere, or if you logged off your computer. Randomize the time of a scheduled archive up to one hour. Keep this checkbox selected if you want a scheduled backup to run within an hour of the scheduled time, based on resource availability. This selection makes better use of network resources.
View full article
Instead of synchronizing files, you can archive them instead. For example, you may want to back up tax returns, old photos, and a scanned copy of your passport. These types of documents won't change and don't need to be kept in synchronization with other computers. Your backed-up files are uploaded to secure Webroot servers, which are accessible from your SecureAnywhere account. You can run backups manually or follow the instructions in Creating a backup schedule to create an automatic backup schedule. To configure backup: Open SecureAnywhere (see Using the SecureAnywhere interface).   Click the gear icon next to Backup & Sync, and click the Folders tab.   Click Add Folder.   Click the Browse button and select the folder you want to back up.   Under Field Type, select Backup and click Save. The system displays the Change Backup Filter pane.   Using the descriptions in the table below for guidance, make your backup filter selections. The default setting in the window is to back up all files in the selected folder.   Click Save to save this filter. Back on the Folders tab, the Shared Across column indicates that this is a Backup Folder. To delete this filter, click X in the Remove column. To  edit the filter, click the gear icon in the Edit column, make your changes and click Save.   To run a backup immediately, click Run Backup Now. To set up a Backup schedule, see Creating a backup schedule. Title of Table Directory If you want to change the directory you already selected, use the Browse button to select a new directory. Filter Name The default is the name of the directory you selected; you can change this name. File type expressions This field determines which files are selected for backup from the directory. The default, *.*, selects all files.To narrow the backup selection criteria to certain file types, click the Change button. When the Filter Settings window displays, enable one or more selections. You can also enable Custom filter and type in a comma-separated list of filters. You can specify strings or partial strings; for example, you could specify *RPT*.doc as a custom backup string. Click Save to save your filters.   Back up files from subdirectories Enable this field if you want all subdirectories backed up as well. Exclude files from backup that match this filter You can enable this field to specify that the selections made in the Filter Settings panel exclude files rather than include them.
View full article
You can stop synchronizing the contents in a folder either by disabling it from the automatic synchronization process or removing the folder from the list. Note: Disabling folder synchronization or deleting it from the list does not delete it from your computer. To remove a folder from synchronization: Open SecureAnywhere (see Using the SecureAnywhere interface).   Click the gear icon next to Backup & Sync, and click the Folders tab.   Locate the folder you want to disable or remove and either click the Enabled box or the Remove button. You can disable the Anywhere folder but cannot remove it.  
View full article
If you installed SecureAnywhere on multiple computers, you can create shared, synchronized folders between them. Whenever you update data in one of these shared folders (adding, editing, moving, or deleting files), SecureAnywhere automatically makes the same changes in your online account and to all shared folders. This automatic synchronization can be beneficial when you frequently use multiple computers and need access to the most recent files. Unless you disable synchronization on the Webroot Anywhere folder, it is always synchronized with all computers on the same SecureAnywhere account. The procedure below describes how to create additional synchronization folders. Note: Be aware that when you make changes to a folder on one computer, the changes are propagated across the synchronized folders on all computers in the account. For example, if you delete a synchronized folder from one computer, it is removed from all the computers. However, you can still access a deleted folder or file from the Recycle Bin in your SecureAnywhere account. (See the SecureAnywhere Management Website User Guide.) To sync folders on two different computers: Configure a sync folder on the first computer. See Adding sync folders.   On the second computer, if you have not already done so, follow the instructions in Downloading the Backup & Sync component to install Backup & Sync. Log in with the same online account you created for the first computer. The new computer will be added to that account. Note that your license must include multiple devices.   When you log in on the second computer, the Backup & Sync tab displays automatically.   Click Link to an existing Cloud Folder on the bottom right.   The system displays all the synchronized folders that have been added to this account. Highlight the folder you want to synchronize with the current computer. Click Browse and select the local folder you want linked to the selected folder. The folder names do not have to be the same.   Click Save. The folder you selected is synchronized and now appears in the Backup & Sync panel.
View full article
Webroot already configured one synchronization folder called the Anywhere folder (see Synchronizing files). However, you can designate more folders for synchronization if you like. To add sync folders:   Open SecureAnywhere (see Using the SecureAnywhere interface).   Click the gear icon next to Backup & Sync, and click the Folders tab.   Click Add Folder at the bottom of the panel.   Browse to and select the folder you want to add and click OK.   Select the Sync radio button to indicate you want this folder to be synchronized.   Optionally, give the folder a new name that will be used in your Synchronization account. Note: If you want to share a folder across multiple computers, see Synchronizing folders with other computers.   Click Save. The folder is added to your account. To remove it, click the red Remove button. To open it, double-click the folder name. To keep the folder in your Synchronization account but disable synchronization, click the white Enabled button.  
View full article
Backup & Sync comes preconfigured with default settings, but you can adjust the settings if you want. For example, you can adjust the size limit of files to upload or allow a file upload to run while your computer is on battery power. These settings apply both to synchronization and backups. To change backup and sync settings: Open SecureAnywhere (see Using the SecureAnywhere interface).   From the main or Backup & Sync panel, click Advanced Settings.   From the left panel, select Backup & Sync.   If you want to change a setting, select its checkbox to disable it (uncheck the box) or activate it (check the box). When you're done, click Save. Note: We recommend that you keep Webroot's default settings. If you make changes and decide you want to return to the recommended settings, click the Reset to defaults button. The following table describes the settings. Backup & Sync settings Ignore hidden files and directories When selected, files and directories that Windows has hidden in Explorer are not included in the upload. "Hidden" files are typically system files that do not need to be synchronized or backed up. They can also consume a lot of storage space. Ignore system files and directories When selected, Windows system files and directories are not included in the upload. Typically, system files do not need to be synchronized or backed up. They can also consume a lot of storage space. Show Windows Explorer overlay icons Synchronization only. When selected, the Webroot icons next to files and folders appear in Windows Explorer to show if they are synchronized, are in the process of synchronizing, or did not get synchronized. For more information about these icons, see Synchronizing files.  Do not archive while running on battery power When selected, SecureAnywhere does not run a sync or backup when your computer is unplugged and running on the battery. Do not archive when a full-screen application or game is running When selected, SecureAnywhere does not run a sync or backup when you are watching a movie in full-screen mode or running a gaming application. Enable access to the Webroot Cloud from Windows Explorer Shows the Webroot Cloud as a Drive under My Computer or Computer in Windows Explorer. Warn when quota usage exceeds: The number in the field determines when SecureAnywhere displays a warning that you are about to exceed your storage limit. You can adjust the percentage by entering a new number and clicking Save. Do not upload files larger than: The number in the field determines the size of files to include in synchronization and backup. If the file size exceeds the displayed limit, it will not be uploaded. You can adjust the size limit by entering a new number (in megabytes), and clicking Save.
View full article
Question How do I add sync folders in Webroot SecureAnywhere Complete? Answer Webroot configures one synchronization folder called the Anywhere folder already when it is installed. However, you can designate more folders for synchronization if you like. To add sync folders:   Open SecureAnywhere (see Using the SecureAnywhere interface).   Click the gear icon next to Backup & Sync, and click the Folders tab.   Click Add Folder at the bottom of the panel.   Browse to and select the folder you want to add and click OK.   Select the Sync radio button to indicate you want this folder to be synchronized.   Optionally, give the folder a new name that will be used in your Synchronization account. Note: If you want to share a folder across multiple computers, see Synchronizing folders with other computers.   Click Save. The folder is added to your account. To remove it, click the red Remove button. To open it, double-click the folder name. To keep the folder in your Synchronization account but disable synchronization, click the white Enabled button.  
View full article
If your SecureAnywhere edition includes Backup & Sync, you can protect your important files and photos as follows: Storing files in the Anywhere folder or in your own sync folders. You can use Webroot's preconfigured folder called the Anywhere folder or you can create your own sync folders. Any files you place in these folders are automatically synchronized in your account, to any other computers with shared folders, and to mobile devices with the Backup & Sync app installed. SecureAnywhere constantly monitors the Anywhere folder and other sync folders. If it detects a change (an edited file, a new file, or a deleted file), it immediately makes the same change to your online account, to shared folders on other computers, and to mobile devices with the Backup & Sync app installed. If you are working offline, SecureAnywhere automatically picks up changes the next time you connect to the Internet. If SecureAnywhere detects an edited file, it does not overwrite the original version stored in your account. Instead, it uploads the latest version and makes a copy of the original file. If necessary, you can revert back to previous versions (up to five). If you save changes a sixth time, your most recent version is saved and the oldest version is removed. To learn more about the preconfigured Anywhere folder, see Synchronizing files. To create sync folders of your own, see Adding sync folders.   Backing up files. Instead of synchronizing files with multiple devices, you can simply back them up. For example, you may want to back up tax returns, old photos, and a scanned copy of your passport. These types of documents won't change and don't need to be kept in synchronization with other computers. To learn more about backups, see Backing up files.
View full article
To begin using Backup & Sync, you must download its component to your computer. To download the component: If you have not yet created a Webroot account, see Creating a Webroot account. This is where you will access your files stored in the cloud.   Open SecureAnywhere (see Using the SecureAnywhere interface).   Click Backup & Sync, which displays a plus sign next to it, then click the Log in button. If prompted, enter your Webroot account credentials (user name and password).   The process validates that you have a license for Backup & Sync and downloads the software.   When the setup completes, click the Start using Backup & Sync button. The Backup & Sync panel looks like the following example. By default, synchronization of the Anywhere folder is turned on. For more information, see Synchronizing files. Backups is also turned on by default. To configure backups, see Backing up files.
View full article