Cant open WebRoot extension in Firefox

  • 25 May 2016
  • 1 reply
  • 29 views

Trying to wake up WR extension in Firefox - WR login popup rejects the correct registered WB email -
message at bottom of window = "unknown emailaddress"  but I know that I am using the correct address
which allows me to log onto https://my.webrootanywhere.com/default.aspx?a=b.
 
What's going on?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

1 reply

Userlevel 7
Badge +3
Hello ? 
 
Welcome to the Webroot Community. 
 
Please review the following two threads, and please get back to us if you need further clarification or advice.
 
Thank you. 
 
 https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/WR-icon-on-firefox-toolbar-says-unknown-e-mail-address-when/m-p/245496#M8681     
 
 https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Password-Manager-Doesn-t-recognize-email-address/td-p/14968
 

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