I purchased my renewal online and everything went smoothly. I noticed, however, when I went to check my online banking that there were TWO pending charges of $48.14. I sent in a ticket to request a refund of $48.14 thinking they would remove one charge, and leave another and let me keep the service I had bought. Today I got a pop up message that my service had ended and when I checked my account one charge had been removed, and one had gone through (no longer pending). So I'm out $48.14 with nothing to show for it. I'm going to the bank to try and dispute this charge if nothing is done about it.
My reciept to start with
Now on my online banking
The code I have purchased is useless and no one in customer service seems like they will aid me in any way.
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Thank you so much everything has gone through.