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Help Please - Cannot Install

  • 8 March 2017
  • 3 replies
  • 91 views
B
Rank
Userlevel 1
I just purchased:
Webroot SecureAnywhere® Internet Security Plus 
 
I then followed instructions sent to my email.  
 
I get the following error when I enter my keycode:
 
'The keycode could not be verified at this time.  Ensure that SecureAnywhere is allowed to connect to the internet and try again.'
 
-- I have a working internet connection.
 
-- I 'unblocked' the file in properties.
 
-- I turned off my Firewall
 
No matter what I do, I still get the above message...
 
Any help would be appreciated!
 
Thanks
icon

Best answer by JP_ 8 March 2017, 20:04

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3 replies

J
Userlevel 7
Hello @ and welcome to the Community!

I'm sorry to hear of the issues you're having installing your Security.

This sounds like a case for our Support Team. They'll be able to further investigate exactly what the cause of the issue could be.

Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

Best,
J
Rank
Userlevel 7
Badge +33
Hey @
 
If you are copying/pasting the keycode into the field, are you ensuring that there are no spaces accidently added to the beginning or end of the keycode?

I've seen that happen before. 

And like  @ said, you can always contact support if all else fails. 
 
John
B
Rank
Userlevel 1
Thank you for the advice!  Support helped me resolve this 🙂

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