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Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

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New Member

Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Help! receiving message "A Webroot Critical Error Occured Failed to find required file.C:\ProgramData\WRData\LPPlugin.dllI have owned my Toshiba laptop for 1 year. Recently started receiving this error message. Any advice? thank you

Message 1 of 12
11 REPLIES
Gold VIP
Microsoft Windows
Webroot

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Hello mwaterloo and Welcome to the Webroot Community Forums. Smiley Wink

 

Can you please do a clean reinstall? Uninstall reboot and download a fresh copy Here and install and make sure you have a copy of your Keycode before doing this as you will need it to reinstall and please report back.

 

Thanks,

 

TH

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2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png true.png

 

Message 2 of 12
New Member

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

TH, Thank you for your response. I clicked on the "here" link, then "do you want to run or save wsainstall.exe (712kb) from anywhere webrootcloudav.com  run   save  cancel" when i click on run, it pulls up the "you are protected... but i do not see where i would reinstall on that page, is that the correct page? has the overview, pc security, identity and privacy.... tabs. please advise. thanks again, appreciate your help.

Message 3 of 12
Gold VIP
Microsoft Windows
Webroot

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

OK Uninstall WSA and reboot your computer after that Download and Save the file from the link that I posted earlier and install again but make sure you have a copy of your keycode as you will need it to install again.

 

HTH,

 

TH

Gold.gif EPA3.png ambassadorsig.png

2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png true.png

 

Message 4 of 12
Retired Webrooter

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

In case you're not clear on how to uninstall:

To uninstall Webroot SecureAnywhere:

  1. From the Start menu, navigate to All Programs, then Webroot, then Tools, then Uninstall Webroot.
  2. At the prompt, click Yes to coninue
  3. In your particular case, I'd suggest restarting the computer at this point before reinstalling

Then reinstall, as TripleHelix suggested.  Smiley Happy

/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///
Message 5 of 12
New Member

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

thanks! I think it worked - no longer getting error message

Message 6 of 12
Gold VIP
Microsoft Windows
Webroot

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Great to hear and Thanks Jim for the detailed Uninstallation instructions! Smiley Wink

 

TH

Gold.gif EPA3.png ambassadorsig.png

2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png true.png

 

Message 7 of 12
New Member

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

I used the solve today as well. So glad you had posted it. I thought the issue was caused by an older version of WIndow Washer that I still keep updated and use from time to time. Yet it was Secure Anywhere after all. Seems to be okay now that it's been re-installed, though. Thanks again.

Message 8 of 12
Gold VIP
Microsoft Windows
Webroot

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Hello Mikebizz and Welcome to the Webroot Community Forums. Smiley Wink

 

As you know Webroot no longer supports Window Washer please see here: http://community.webroot.com/t5/Ideas-Exchange/Please-bring-back-Window-Washer/idc-p/43118#M1463

 

Cheers,

 

TH

Gold.gif EPA3.png ambassadorsig.png

2016-07-18_12-11-32.png  Microsoft® Windows Insider MVP - Windows Security  beta_tester_transparent.png true.png

 

Message 9 of 12
Community Expert Advisor

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Hello mwaterloo and Mikebizz. Welcome to the Community. Smiley Happy
Message 10 of 12