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mwaterloo
Posts: 2
Registered: ‎11-26-2012
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Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Help! receiving message "A Webroot Critical Error Occured Failed to find required file.C:\ProgramData\WRData\LPPlugin.dllI have owned my Toshiba laptop for 1 year. Recently started receiving this error message. Any advice? thank you

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TripleHelix
Posts: 5,352
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Registered: ‎02-03-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

[ Edited ]

Hello mwaterloo and Welcome to the Webroot Community Forums. :smileywink:

 

Can you please do a clean reinstall? Uninstall reboot and download a fresh copy Here and install and make sure you have a copy of your Keycode before doing this as you will need it to reinstall and please report back.

 

Thanks,

 

TH

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Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


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mwaterloo
Posts: 2
Registered: ‎11-26-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

TH, Thank you for your response. I clicked on the "here" link, then "do you want to run or save wsainstall.exe (712kb) from anywhere webrootcloudav.com  run   save  cancel" when i click on run, it pulls up the "you are protected... but i do not see where i would reinstall on that page, is that the correct page? has the overview, pc security, identity and privacy.... tabs. please advise. thanks again, appreciate your help.

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TripleHelix
Posts: 5,352
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Registered: ‎02-03-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

[ Edited ]

OK Uninstall WSA and reboot your computer after that Download and Save the file from the link that I posted earlier and install again but make sure you have a copy of your keycode as you will need it to install again.

 

HTH,

 

TH

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Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


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JimM
Posts: 2,308
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Registered: ‎01-19-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

In case you're not clear on how to uninstall:

To uninstall Webroot SecureAnywhere:

  1. From the Start menu, navigate to All Programs, then Webroot, then Tools, then Uninstall Webroot.
  2. At the prompt, click Yes to coninue
  3. In your particular case, I'd suggest restarting the computer at this point before reinstalling

Then reinstall, as TripleHelix suggested.  :smileyhappy:

/// JimM ///
/// Former Community Manager - Now Humble Internet Citizen///
/// Also Formerly a Technical Support Escalations Engineer ///
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mwaterloo
Posts: 2
Registered: ‎11-26-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

thanks! I think it worked - no longer getting error message

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TripleHelix
Posts: 5,352
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Registered: ‎02-03-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Great to hear and Thanks Jim for the detailed Uninstallation instructions! :smileywink:

 

TH

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Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


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Mikebizz
Posts: 1
Registered: ‎07-04-2013

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

I used the solve today as well. So glad you had posted it. I thought the issue was caused by an older version of WIndow Washer that I still keep updated and use from time to time. Yet it was Secure Anywhere after all. Seems to be okay now that it's been re-installed, though. Thanks again.

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TripleHelix
Posts: 5,352
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Ideas: 5
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Registered: ‎02-03-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

[ Edited ]

Hello Mikebizz and Welcome to the Webroot Community Forums. :smileywink:

 

As you know Webroot no longer supports Window Washer please see here: http://community.webroot.com/t5/Ideas-Exchange/Please-bring-back-Window-Washer/idc-p/43118#M1463

 

Cheers,

 

TH

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Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


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Expert Advisor
ams963
Posts: 1,211
Registered: ‎02-02-2012

Re: Help! receiving message "A Webroot Critical Error Occured Failed to find required file.

Hello mwaterloo and Mikebizz. Welcome to the Community. :smileyhappy:

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