11-26-2012 07:35 PM
Help! receiving message "A Webroot Critical Error Occured Failed to find required file.C:\ProgramData\WRData\LPPlugin.dllI have owned my Toshiba laptop for 1 year. Recently started receiving this error message. Any advice? thank you
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11-26-2012 08:17 PM - edited 11-26-2012 08:18 PM
Hello mwaterloo and Welcome to the Webroot Community Forums.
Can you please do a clean reinstall? Uninstall reboot and download a fresh copy Here and install and make sure you have a copy of your Keycode before doing this as you will need it to reinstall and please report back.
11-27-2012 06:08 PM
TH, Thank you for your response. I clicked on the "here" link, then "do you want to run or save wsainstall.exe (712kb) from anywhere webrootcloudav.com run save cancel" when i click on run, it pulls up the "you are protected... but i do not see where i would reinstall on that page, is that the correct page? has the overview, pc security, identity and privacy.... tabs. please advise. thanks again, appreciate your help.
11-27-2012 06:15 PM - edited 11-27-2012 06:21 PM
OK Uninstall WSA and reboot your computer after that Download and Save the file from the link that I posted earlier and install again but make sure you have a copy of your keycode as you will need it to install again.
11-27-2012 06:19 PM
In case you're not clear on how to uninstall:
To uninstall Webroot SecureAnywhere:
Then reinstall, as TripleHelix suggested.
11-27-2012 07:21 PM
Great to hear and Thanks Jim for the detailed Uninstallation instructions!
07-04-2013 09:27 PM
I used the solve today as well. So glad you had posted it. I thought the issue was caused by an older version of WIndow Washer that I still keep updated and use from time to time. Yet it was Secure Anywhere after all. Seems to be okay now that it's been re-installed, though. Thanks again.
07-04-2013 09:38 PM - edited 07-05-2013 10:25 AM
Hello Mikebizz and Welcome to the Webroot Community Forums.
As you know Webroot no longer supports Window Washer please see here: http://community.webroot.com/t5/Ideas-Exchange/Ple
07-05-2013 02:44 AM