Solved

Help!

  • 10 February 2017
  • 4 replies
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Userlevel 1
My Webroot internet security expired.  I went to best buy and purchased internet security plus.  I now have two different keycodes.  One is expired and the other is not activated.  I seem to be going around in circles and cannot activate the new keycode.  Anytime I try to add a PC it just takes me to the Webrrot information screen telling my my subscription is expired.  Any suggestions?  Thanks in advance.
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Best answer by ProTruckDriver 10 February 2017, 01:01

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4 replies

Userlevel 7
Hello micksport Wwecome to the Webroot Community Forum. :D
 
If you still have Webroot installed, please add the new keycode as shown (1) then activate (2) located in "My Account" cog wheel on the WSA GUI.
 
 


 
HTH,
Dave. 😉
Userlevel 7
Badge +56
Just to add if you use the Password Manager you will need to Contact Webroot Support and ask them to transfer your Passwords over to your new keycode.
Userlevel 1
For some reason I couldn't get to the key code screen, but after trying a few times I finally got there and it looks like it is active now.  Thanks for the help!
Userlevel 7
You're welcome micksport. 😃

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