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Password Manager Error

  • 24 October 2016
  • 7 replies
  • 53 views
Datagg
Userlevel 4
Badge +12
All has been great for years. This morning I went to change my manager password and when i logged back in all my passwords and site names were ascii characters. Then when i logged into online password page (webroot site) and going to password tab, the top of the page going down say 1/4 was all greyed out. Not even the right side navigation is clickable. This the same is Chrome and firefox. Nothing could be clicked. None of my saved passwords log me in or show going to any website.
 
I sent in a ticket on this also, yet wanted to write here also to hopefully push this some as this is a huge issue.
 
Thanks
 
 
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Best answer by Ssherjj 24 October 2016, 21:47

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7 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hi Datagg,
 
Sorry to hear of this huge inconvenience.
 
Yes the best bet is to contact Webroot Support in matters such as this. 
 
https://www.webrootanywhere.com/servicewelcome.asp
 
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
Please let us know the outcome won't you?
 
Thanks for letting us know.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Datagg
Userlevel 4
Badge +12
Thanks Sherry. 
 
Seems to be effecting everyone on my manager setup. Wife sees on her end same ascii charcters for all folders with nothing residing in them.  Hopefully they can figure this out in soon.
Ssherjj
Rank
Userlevel 7
Badge +62
Sure thing...sorry to hear this though...
 
Have you thought of calling Webroot Support to get to the bottom of this? You'd have to wait on hold abit. But they could get to this sooner?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
M
Rank
Badge +2
I am having the same problem, what was the solution?
Ssherjj
Rank
Userlevel 7
Badge +62
Hello @,
 
Welcome to the Webroot Community 
 
I believe your best bet is to Contact Webroot Support to fix this issue. This is a free service with an active Webroot subscription.
 
https://www.webrootanywhere.com/servicewelcome.asp

1-866-612-4268
Mon-Fri 7:00 AM to 8:00 PM (MST)
 
Thanks, 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Datagg
Userlevel 4
Badge +12
Contact support... It was all handled internally.
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
Contact support... It was all handled internally.
Thank you Datagg for replying back ...this always helps others!;)
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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