Password manager not transferring change of password to toolbars.
Userlevel 7
+7
In the past when I changed password in console it transferred to toolbars. Not this time, I have to access console/account with new password (28 characters) and toolbar with old password. Is 28 too many characters for toolbar? Old password has 25 characters. I ran toolbarfix.exe still the same. Console and toolbar should / or always has in the past used the same password. Will someone knowledgeable clue me in.
Userlevel 7
Hi BlazeTen
May sound silly, and it may be, but try running a scan in the client and then check again. For some reason sometimes that is required to 'synchronise' client & Cloud.
A long shot may be but you never know. Let us know if you try it and what the result is.
Regards, Baldrick
May sound silly, and it may be, but try running a scan in the client and then check again. For some reason sometimes that is required to 'synchronise' client & Cloud.
A long shot may be but you never know. Let us know if you try it and what the result is.
Regards, Baldrick
Userlevel 7
+7
Did as you recommended but to no avail. I was able to change my PW inside the console successfully. Still have to log in to toolbar with old password. Ran toolbar fix again to no avail. This is a little scary having your PW manager operate with one PW for the Console and another for the Toolbars. Or...is it safe to have it perform this way. On all 3 computers WSA plus is set to default settings. I'm kindof lost for a while now. Account PW has always in the past quickly transposed itselt to the Toolbars login. I'm convinced that both PWs should be the same/or am I mistaken?
Userlevel 7
Nah, as far as I know you are correct and they should be the same...but I may be wrong on that point.
What I would do in the circumstances is Open a Support Ticket and get the Support Team to take a look at the issue as it could well reside in the back office systems, something that we have no access to.
Regards, Baldrick
What I would do in the circumstances is Open a Support Ticket and get the Support Team to take a look at the issue as it could well reside in the back office systems, something that we have no access to.
Regards, Baldrick
Userlevel 7
+7
Support not accepting either of the two PWs i'm having to use.
s
omeone in the Community and working for Webroot is the PW Manager expert. Can't remember who, if I could I would Private Message him asking him to read my posts and get his recommendation.
s
omeone in the Community and working for Webroot is the PW Manager expert. Can't remember who, if I could I would Private Message him asking him to read my posts and get his recommendation.
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