Possible false positive?
I am registering for an online safe driver course, which is approved by my state's DMV. Webroot blocked it as an unsafe phishing threat. I contacted the site and received an email that said this has never been reported by any other users and that it might be a false positive by my antivirus company. How can I find out more about this?
Userlevel 7
+11
Hey brightsignal and welcome to the community forums
If you have contacted the site and feel confident with the responce along with your states DMV recomendation I would step out on a limb and say it sounds like a false positive.
Thats just my personal opinion form experiance though.
Good luck and hope this helps
Brad
If you have contacted the site and feel confident with the responce along with your states DMV recomendation I would step out on a limb and say it sounds like a false positive.
Thats just my personal opinion form experiance though.
Good luck and hope this helps
Brad
Userlevel 7
+7
Hi brightsignal and welcome,
I agree with Bradforth regarding the false positive.
Please contact support and open a Ticket and they can check it out and if it is ok, they can whitelist it for you:
https://www.webrootanywhere.com/servicewelcome.asp
Good luck and let is know if it gets worked out or if you need additional assistance.
Dave
I agree with Bradforth regarding the false positive.
Please contact support and open a Ticket and they can check it out and if it is ok, they can whitelist it for you:
https://www.webrootanywhere.com/servicewelcome.asp
Good luck and let is know if it gets worked out or if you need additional assistance.
Dave
Userlevel 7
+62
Hello brightsignal,
Welcome to the Community Forum,
You need to go into the Browser and disable the Web Filter Extension but make sure to turn it on again, but if you know the site is safe please fill out this change request form: http://www.brightcloud.com/tools/change-request-url-reputation.php
If you need help disabling the Web Filter Extension just let me know what browser you are using.
Kind Regards
Welcome to the Community Forum,
You need to go into the Browser and disable the Web Filter Extension but make sure to turn it on again, but if you know the site is safe please fill out this change request form: http://www.brightcloud.com/tools/change-request-url-reputation.php
If you need help disabling the Web Filter Extension just let me know what browser you are using.
Kind Regards
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