Scan info:
When I start the software, the "Last scan" says < 5min; however the "Last scan duration" says 7h 59min. Usually my scans take less than 2 min. Any idea why this can be? Also I have a 1 terr hard drive with less than 30% used.
Userlevel 7
+62
Hello Ernie303
This is not normal for Webroot scanning a PC. Is this a Mac or a PC that you are asking about the 7hr 59 min scan?
This is not normal for Webroot scanning a PC. Is this a Mac or a PC that you are asking about the 7hr 59 min scan?
Dell PC. Thank you
Userlevel 7
+62
Hi Ernie303,
How is Webroot scanning now?
My advice would be to uninstall/reinstall Webroot. This should only take you 5 mintues to do. This usually resolves this sort of issue.
Please follow the steps closely!
Thanks,
How is Webroot scanning now?
My advice would be to uninstall/reinstall Webroot. This should only take you 5 mintues to do. This usually resolves this sort of issue.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
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