05-17-2012 09:20 AM
I just switched from Webroot Security Essentials to the Secure Anywhere Essentials and I read some things on the forum so far that answered most of my questions.
The only other thing I'm concerned about is that when doing gooqle searches, the old webroot essentials would notify me next to the links whether they were known threats or safe, or suspicious sites. Also, some sites I would go to that had ad banners on the side of the pages were also blocked.
I've noticed that with the new secure anywhere essentials this is not the case. It doesn't warn me on any of the links I search nor does it seem to block ads in sites I visit that it use to block ads in.
Is there a setting to turn that back on, or how does it work now?
Solved! Go to Solution.
05-17-2012 09:57 AM - edited 05-17-2012 09:57 AM
Welcome to the Webroot Community!
Happy to hear you just upgraded. Our SecureAnywhere program is pretty great!
I understand your concern, but the good news is that SecureAnywhere does have the search annotations just like our older product did. The only difference is that they are now green check marks that appear by safe websites instead of the Webroot "W".
That being said, if you just upgraded, you may have to restart your computer and try the search again and the annotations should come up. Also, keep in mind that they will only show up if you are using Internet Explorer of Mozilla Firefox web browsers.
Hope that helps! Let me know if you have any more questions.
05-17-2012 03:42 PM
Thanks for the welcome. I've always believed the webroot had the best spyware software in the business, then you guys started the anti-virus and firewall esstentials, and I was really pleased with that as well.
I am using internet explorer, but I don't see any green checkmarks beside the site links in google searches like I use to. Is there like an add-on I have to turn on in IE or is there a config setting in the secure anywhere that I missed?
05-17-2012 04:42 PM - edited 05-17-2012 04:49 PM
First off, thanks for the positive feedback. We really do appreciate to hear that we're doing a good job!
There is a setting within the Webroot SecureAnywhere program that allows you to turn the search annotation feature on/off, but it should be "on" by default. To double check, open up WSA, click the "PC Security" tab, then click the "Shields" tab, and then click "Change Settings" for the Web Threat Shield. Make sure the first option "Analyze search engine results and identify malicious websites before visitation" is checked.
Also, the search annotations feature will only work in the 32 bit version of IE, not the 64 bit version. That all being said, the annotations may not show up on an older version of IE so it would be a good idea to update to the newest version if you haven't already.
I look forward to getting to the bottom of this so you are able to use the search annotations feature when you browse! Let me know!
05-17-2012 04:55 PM
Heh... I'm running the 64-bit version of IE on my computer. I just opened the 32 bit version and I see the green checks now.
Why is it that the old Webroot Security Essentials worked with the 64bit version of IE, but not newer (WSA-E) version?
05-17-2012 05:16 PM
I'm glad we were able to pinpoint the problem!
Honestly, the fact that your Webroot Internet Security Essentials' search annotations feature worked on the 64 bit IE is a unique and interesting case. I really don't know why the annotations showed up because the program wasn't built to have that feature function in IE 64 bit.
Nevertheless, this is still the case and the search annotations will only work for the 32 bit version of IE when using WSA. Sorry for the confusion!
Let me know if there is anything else I can answer for you.
05-17-2012 05:19 PM
Actually, could it have worked in the 64bit of IE if I had the webroot bar installed at the top of IE? I had it installed at the top, and I've definitely been using the 64bit version at all times. I'll just use the 32bit version now, not really a big deal. Just wondering if that might have made the difference though.
05-18-2012 02:37 PM - edited 05-18-2012 02:38 PM
Having the toolbar installed would not have made a difference because the toolbar plays no part in the functionality of the search annotations feature.
That being said, however, the fact that you had the toolbar up on the 64 bit IE solidifies the uniqueness of your case as it shouldn't have shown up there to begin with.
Let me know if you have any other questions!
08-17-2012 01:43 PM
I"ve been running WSA: Essentials for several months now. I don't feel as protected as the previous Webroot Security Essentials.
The Site Warnings all shows up as check marks, sites that use to show up as threats no longer do. I don't seem to get blocked from websites that have malicious software. In-Site Ad-blocking doesn't seem to work at all, as sites that had blocked ads, are no longer blocked.
It also seems that it never finds any viruses or spyware anymore on my computer during scans. I use to get a trojan from time to time. I feel like it's not doing it's job, or it's doing such a good job that there is literally nothing on my computer that is a threat.
What sets me off about this is that in google searches nothing shows up a threat, when at least several sites would show up unknown or listed as a threat. I use to like seeing when webroot would run its scan and find several items to be deleted, a few spy cookies. Made me feel like it was doing something. Now I feel like it's doing nothing.
Is it possible it didn't install properly or is it doing all it's protection transparently?!
08-17-2012 03:39 PM - edited 08-17-2012 03:39 PM
Hey! Welcome back gr1ll3d_ch33z!
While I understand where your concerns are coming from, it's important to understand that Webroot SecureAnywhere is a completely different product compared to our 2011 version. We saw what traditional antivirus programs were doing wrong so we created a product that works faster and more efficiently all while protecting your computer more thoroughly than before. Because of our cloud-based protection, there is constant communication with the server and the definitions update automatically, which cuts out the previous window of vulnerability when you had to manually update the definitions yourself. So this example (one out of many advantages of SecureAnywhere) applies to your second point. For too long, people have had the mindset that an antivirus needs to find viruses constantly to show that it's working properly. By all means, if you have an infection and it is picked up and removed, that's a great thing! However, it's even better when your computer is well protected and prevents the infection in the first place! *A few months back, I wrote a thorough article on the differences between SecureAnywhere and the older Webroot products...Check it out if you'd like*
So back to your second concern: I hope that the reason is the latter and that SecureAnywhere is really doing a darn good job and there are no threats on your computer. Do you have any reason to believe otherwise? Is your computer performance unusually slow? Are you getting redirects, strange errors, etc? If so, you are always welcome to submit a support ticket. If you have an infection and Webroot didn't pick it up for whatever reason, we want to know and help you get it removed. We offer completely free virus removal services and support for all of our customers.
Regarding the site warnings, a search result flagged as malicious before may since have been pulled by Google and will no longer show up in the results at all, and thus won't be flagged. Another possibility is that the site you're concerned about no longer hosts malware. Many sites that may have been compromised months ago may not be compromised now and have since been reevaluated and reclassified as "safe". So what used to be a red "x" may now be a green check mark. Nevertheless, while I don't recommend personally testing this, you can search for a list of phishing sites and then throw some of them in a search and we'll flag them as "bad" if they in fact still are.
Finally, on the topic of cookies, you're right that we will no longer pick up a spy cookie or any other cookie for that matter. We now know much more about cookies and no longer consider them a threat. In fact, we realized that many cookies are beneficial for many websites' functionalities. Many customers have asked about why we don't pick them up anymore so we wrote a Knowledge Base Article about it many months ago. It was one of our very first and you can find it here.
I hope that eases your worries a bit and addresses your concerns. Please let me know if there's anything else you'd like me to help answer for you!