Type your question here...How do I enter pass code

  • 30 March 2015
  • 2 replies
  • 24 views

I just installed cd now it says expired did not ask for passcode

2 replies

Userlevel 7
Badge +62
Hello 478jamesb,
 
Welcome to the Community Forum,
 
May I get some more information? Is this the first time you have installed Webroot? Are you adding a new keycode from a previous version of Webroot?
 
To add your bew keycode for Webroot  please follow these instructions below.
 
(Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584)
 
Here is the PC User Guide to installing Webroot and Go here for Creating a Webroot Account
 
If you have a new keycode, you can activate it as follows:
  1. Open SecureAnywhere.  
  2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
 
If you still have problems please get back to us.

 
Userlevel 7
Hello 478jamesb,
 
Welcome to the Community Forum!
 
Please follow Ssherjj's suggestions, I hope it will work as it should :D
In case of any problems with the verification of the Keycode during WSA installation it's always worthwhile in the first step to create
the Webroot Account add the Keycode there in order to verify the valid of your license and after that, in the next step, try to install the program.
 
 
Regards,
 
Mike

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