When i downloaded webroot internet security plus 2016 my Internet Explorer disappears on me. Why?
Each time I click on Internet Explorer it starts to come up and then disaappears on me. Why is this happening?
Hello gia2eme,
Welcome to the Webroot Community,
I am not sure why IE disappears. Would you uninstall/reinstall Webroot to see if Webroot is the cause of this.
Please follow the steps closely!
Thanks,
Welcome to the Webroot Community,
I am not sure why IE disappears. Would you uninstall/reinstall Webroot to see if Webroot is the cause of this.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Hi Sherry,
I followed your instructions on uninstalling and reinstalling. When I uninstalled this program Internet Seurity plus 2016 Internet Explorer returned. I reinstalled Internet Security plus 2016 again and Internet Explorer disappeared again. I have Windows 7. I thought that this program supports Windows 7?
I have not upgraded to Windows 10 due to problems Windows 10 was having. I have read that Webroot supports Windows 10?
If I am unable to use Internet Explorer I will need to get a return credit. This was one that I purchased thru Amazon. Please advise. Thank you for your assistance in this matter.
I followed your instructions on uninstalling and reinstalling. When I uninstalled this program Internet Seurity plus 2016 Internet Explorer returned. I reinstalled Internet Security plus 2016 again and Internet Explorer disappeared again. I have Windows 7. I thought that this program supports Windows 7?
I have not upgraded to Windows 10 due to problems Windows 10 was having. I have read that Webroot supports Windows 10?
If I am unable to use Internet Explorer I will need to get a return credit. This was one that I purchased thru Amazon. Please advise. Thank you for your assistance in this matter.
Hi gia2eme,
Welcome to the Webroot Community.
I am sorry to hear that you are having these issues. Can you use another browser such a Chrome or Firefox until we correct the issue?
Please Submit a Support Ticket or call. This is a free service with a Webroot subscription and they can look at this for you.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
If you purchased from Amazon I believe you have to get a refund from them.
Welcome to the Webroot Community.
I am sorry to hear that you are having these issues. Can you use another browser such a Chrome or Firefox until we correct the issue?
Please Submit a Support Ticket or call. This is a free service with a Webroot subscription and they can look at this for you.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
If you purchased from Amazon I believe you have to get a refund from them.
Hi gia2eme
Welcome to the Community Forums.
If I may offer and alternatiev explanation/approach?
Sounds like you have a corrupted installation of IE and to deal with that please see this Article from the MS SUpport Forums on this topic.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
If I may offer and alternatiev explanation/approach?
Sounds like you have a corrupted installation of IE and to deal with that please see this Article from the MS SUpport Forums on this topic.
Hope that helps?
Regards, Baldrick
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.