Why can I only log in through the website, and not the add-on in my default browser?

  • 30 April 2016
  • 3 replies
  • 298 views

 I have no trouble logging in through the webroot website, but everytime i try to log in through the webroot add-on on my defult browser it never works saying "unknown email address". How do I fix this?

3 replies

Userlevel 7
Hi maglifx
 
Welcome to the Community Forums.
 
Please take a look at this previous solved thread that may provide you with guidance on how to proceed in relation to this issue.
 
Regards, Baldrick
Thank you for the assisstance
Userlevel 7
Hi maglifx
 
You are most welcome. Is the problem resolved? If not then post back with further information and we will see if we can assist further.
 
Regards, Baldrick

Reply