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console not registering 3rd computer

  • 3 September 2016
  • 4 replies
  • 66 views

I bought a new keycode and activated it on all 3 of my computers, which all 3 said was successful, but at the console it still only shows 2 of the 3 computers as protected
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Best answer by Ssherjj 3 September 2016, 19:21

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Userlevel 7
Badge +62
Hello nora2535,
 
Welcome to the Webroot Community,
 
Would you do a scan of Webroot and then reboot your computer? Then check your Account Console.
 
Please let us know...
Yes, I have done a couple of scans since activating the key and just rebooted, but still Account Console only shows the other 2 computers as protected, and not this one.
This one is an HP Spectre x360 if that makes any difference...
 
Oops, my bad, it was actually a different computer that was not showing up as protected, not this one.  I rebooted that one and now it does show up as protected, thanks!
Userlevel 7
Badge +62
You are most welcome nora2635! ;)
 
Have a great weekend! 

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