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renew subscription

  • 20 October 2016
  • 3 replies
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I just renewed our subscription , will it automatically take affect or must i type in information on each device. Desktop, laptop and Android phone
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Best answer by Baldrick 20 October 2016, 23:22

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Userlevel 7
Hello jojim, Welcome to the Webroot Community Forum. :D
 
If you renewed using the same keycode, all devices should update without doing anything. If you renewed using a different keycode, than you need to put that keycode on each device.
 
HTH,
Dave.;)
Userlevel 7
Hi jojim1988
 
Welcome to the Community Forums.
 
If your renewal was a true renewal, i.e., you added time to your exisitng keycode then you will have nothing to do...it will automatically take effect. But if your renewal was a 'pseudo' renewal, i.e., you received a new key code as a result, then you will need to activate the new keycode on each device to be covered.
 
EDIT: Ah ha, I see that the posting fiend that is PTD...;)...got in before me!  I will leave you in his capable hands re. any further question on this.
 
Hope that helps?
 
Regards, Baldrick
Userlevel 7
@ has you covered.

Just remember you can activate a new keycode by opening the main screen of SecureAnywhere and pressing the gear icon to the right of "My Account". It's at the bottom right :)

Cheers!

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