renewed webroot. home page says expired but active. am I protected

  • 14 April 2015
  • 1 reply
  • 325 views

I renewed Webroot.  Downloaded and computer scanned.  Home page still says "active" but subscription says expired.  Am I protected?

1 reply

Userlevel 7
Badge +62
Hello robtaylojr1,
 
Welcome to the Community Forum,
 
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would  you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
 
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by  then I would Open a Support Ticket 
You also can call 1-866-612-4268.
 
With Best Buy  this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
 
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
 
Hope this helps,
 
Kind Regards,

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