why did I lose my webroot icon off toolbar? and now get security warning before running webroot?

  • 26 March 2015
  • 1 reply
  • 70 views

Webroot used to be on my toolbar. I would click it and run it. Now I loss the icon from my toolbar and when I click on the windows webroot icon i get a security warning before I can run it. I never had a security warning on webroot. I have windows 8. any idea why this change?

1 reply

Userlevel 7
Badge +62
Hello Cedgar44,
 
Welcome to the Community Forum,
 
That's odd..would you check your browser and see in the settings/extension, Password Manager is enabled? Also look at your Webroot GUI and see if if the Webroot Shields are on .
 
To view shield status or to disable shields or enable.

  1. Open SecureAnywhere.  
  2. Click the gear icon next to PC Security.  
  3. The Scan & Shields panel displays, showing the shields on the right. [img]http://sw.nohold.net/Webroot/Images/scanandshieldspanel.png[/img]  
  4. A green button next to the shield name indicates the shield is on. We recommend that you keep all shields enabled; however, you can disable a shield by clicking the green button. For most shields, the window color scheme goes brown, indicating that your computer is not completely protected. For the Realtime Shield, the color scheme goes red, indicating that you are vulnerable to threats and should enable the shield. [img]http://sw.nohold.net/Webroot/Images/realtimeshieldoffred.png[/img]
If you are missing Password Manager then there is a toolbar fix below
 
Password Management Toolbar Fix Tool For PC:
http://download.webroot.com/toolbarfix.exe

 
 
Let me know if this doesn't solve your issue ok?
 
 
Kind Regards,
 
 
 
 
 

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