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snake
Posts: 17
Registered: ‎02-02-2012
Accepted Solution

wrdata folder

Anyone know if the wrdata folder can be cleaned out or deleted? It grows to an enormous size over time.

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ProTruckDriver
Posts: 973
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Registered: ‎02-03-2012

Re: wrdata folder

Open WSA > System Tools > Reports > Clear Log.

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TripleHelix
Posts: 5,331
Topics: 399
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Registered: ‎02-03-2012

Re: wrdata folder

Hi snake,

 

Sorry ProTruckDriver that will not decrease the info in that folder the only thing that you can do is uninstall WSA reboot and install again because if you just delete the files it could cause issues with WSA!

 

HTH,

 

TH

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Webroot Employee
KeithH
Posts: 51
Registered: ‎01-19-2012

Re: wrdata folder

Hi Snake,

 

How big is the folder? You may want to consider opening a ticket to see if you have a lot of Undetermined files. Undetermined files are journaled by WSA to allow for rollback in the event they are found to be malicious. If you open a ticket, using Help and Support in WSA, your logs are autoloaded with your ticket and support can begin making determinations about any unknown software. Assuming that is the issue that is.  :-)

 

-Keith

Keith H. - Webroot Systems Engineer
"Do not meddle in the affairs of dragons, for ye are crunchy and taste good with ketchup."
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New Voice
snake
Posts: 17
Registered: ‎02-02-2012

Re: wrdata folder

Hi Keith,,

The wrdata folder is 323MB at the moment ,,,it just keeps getting larger. It is located in c:\ documents and settings\ all users\ applications data,,,,I have watched it grow since installing webroot secureanywhere essentials.

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ProTruckDriver
Posts: 973
Topics: 46
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Registered: ‎02-03-2012

Re: wrdata folder


TripleHelix wrote:

Hi snake,

 

Sorry ProTruckDriver that will not decrease the info in that folder the only thing that you can do is uninstall WSA reboot and install again because if you just delete the files it could cause issues with WSA!

 

HTH,

 

TH


Misunderstood the question. I thought snake was talking about just clearing the logs of WSA. Sorry. :smileyembarrassed:

WEBROOT SecureAnywhere Complete. Beta Tester.

No Wait For Security Updates ~ It's Done In The "Cloud"

 

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TripleHelix
Posts: 5,331
Topics: 399
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Registered: ‎02-03-2012

Re: wrdata folder

[ Edited ]

Not a problem buddy! :smileyhappy: I know as my WRData Folder is 89MB ATM and I don't have that many U related files in my scan log!

 

TH

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New Voice
snake
Posts: 17
Registered: ‎02-02-2012

Re: wrdata folder

Thanks everybody,,

I submitted a support ticket, will see what webroot has to say about it.

snake

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TripleHelix
Posts: 5,331
Topics: 399
Kudos: 3,233
Ideas: 5
Solutions: 419
Registered: ‎02-03-2012

Re: wrdata folder

Hi snake please let us know how it goes!

 

Thanks,

 

TH

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Webroot® SecureAnywhere™ Internet Security Complete 2014 Beta Tester v8.0.4.70 on my main system Windows 7 Ultimate 64bit & on Win XP 32bit, Win Vista 32bit, Win 7 32bit, Win 8.1 Pro 32bit & 64bit all on VM's. 


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New Voice
snake
Posts: 17
Registered: ‎02-02-2012

Re: wrdata folder

Hi TripleHelix,,

Will do!

snake

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