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Frequent Voice

wrdata folder

Anyone know if the wrdata folder can be cleaned out or deleted? It grows to an enormous size over time.

88 REPLIES
Silver VIP

Re: wrdata folder

Open WSA > System Tools > Reports > Clear Log.


Dave


Silver VIP


 

Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS High Sierra, 10.13.5  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD

Re: wrdata folder

Hi snake,

 

Sorry ProTruckDriver that will not decrease the info in that folder the only thing that you can do is uninstall WSA reboot and install again because if you just delete the files it could cause issues with WSA!

 

HTH,

 

TH

Retired Webrooter

Re: wrdata folder

Hi Snake,

 

How big is the folder? You may want to consider opening a ticket to see if you have a lot of Undetermined files. Undetermined files are journaled by WSA to allow for rollback in the event they are found to be malicious. If you open a ticket, using Help and Support in WSA, your logs are autoloaded with your ticket and support can begin making determinations about any unknown software. Assuming that is the issue that is.  :-)

 

-Keith

Keith H. - Webroot Systems Engineer
"Do not meddle in the affairs of dragons, for ye are crunchy and taste good with ketchup."
Frequent Voice

Re: wrdata folder

Hi Keith,,

The wrdata folder is 323MB at the moment ,,,it just keeps getting larger. It is located in c:\ documents and settings\ all users\ applications data,,,,I have watched it grow since installing webroot secureanywhere essentials.

Silver VIP

Re: wrdata folder


@TripleHelix wrote:

Hi snake,

 

Sorry ProTruckDriver that will not decrease the info in that folder the only thing that you can do is uninstall WSA reboot and install again because if you just delete the files it could cause issues with WSA!

 

HTH,

 

TH


Misunderstood the question. I thought snake was talking about just clearing the logs of WSA. Sorry. Smiley Embarassed


Dave


Silver VIP


 

Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS High Sierra, 10.13.5  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD

Re: wrdata folder

Not a problem buddy! Smiley Happy I know as my WRData Folder is 89MB ATM and I don't have that many U related files in my scan log!

 

TH

Frequent Voice

Re: wrdata folder

Thanks everybody,,

I submitted a support ticket, will see what webroot has to say about it.

snake

Re: wrdata folder

Hi snake please let us know how it goes!

 

Thanks,

 

TH

Frequent Voice

Re: wrdata folder

Hi TripleHelix,,

Will do!

snake