cancel
Showing results for 
Search instead for 
Did you mean: 

Blocked processes

New Member

Blocked processes

If anyone can help me regain access to my desktop. 

 

I blocked a process and didn’t realize it was a needed process required to boot up my computer.  I’m able to turn my Mac on , enter my user password, then it’s stuck at the middle of the loading bar “status” and I can’t get to my desktop.   

 

How is can I unblock or resolve my idiotic actions and regain control without being able to open we root on in my desktop the “classic” way. 

4 REPLIES
Gold VIP

Re: Blocked processes

Hi GuyLincoln

 

Welcome to the Community Forums.

 

I think that this is one for our resident Mac experts, @Ssherjj or @ProTruckDriver. Hopefully one of them will be online shortly and will see if they can help.

 

Regards, Baldrick

       Untitled-1.png


Webroot SecureAnywhere Complete Beta Tester v9.0.19.43, imaged by Macrium Reflect v7.1

Gold VIP
Computers
Webroot

Re: Blocked processes

Hello and welcome to the Webroot Forum,

 

Sorry to hear you are having issues. I'm not at my Mac right now but can you boot into Safe Mode and unblock the process in Webroot? 

 

1. Restart the Mac and hold down the Shift key after you hear the start up Tone.

2.Release the shift key when the Apple Logo appears. Safe Mode appears on the Mac.

 

EDITED: If you need help you can Submit a Support Ticket and they can assist you. This is a free service with your Webroot subscription.

 

 

 

 


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
New Member

Re: Blocked processes

Thank you for your response.  I did attempt safe mode but even then I’m not sure why, it won’t fully load my user profile.  

 

I may may submit a ticket soon, if only we can see the interface online, that we see on our actual desktops 

Highlighted
Silver VIP

Re: Blocked processes

Hello GuyLincoln, Welcome to the Webroot Community Forum.

 

Sorry to hear you're having trouble starting your Mac computer. If that's the only computer you have and are unable to send a Support Ticket, you can always Contact Webroot Support during business hours. They will help you out step by step on getting that Mac back online and working properly. Smiley Wink


Dave

Silver VIP


Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, El Capitan, 10.11.6  

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD