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New Voice

Filtering Extension Safari

Hello!

 

Just noticed I don't have the Webroot Filtering Extension on Safari any longer. Can't find it in the extension menu neither, just gone...? And on Chrome it only shows for the subpages for a website in the serachresults on Google (see image).

 

extension-issue.png

 

 

 

I've checked updates for Safari, Chrome and Webroot, but everything seems to be in their latest update. This happend when I switched over to macOS Mojave version 10.14.

 

Anyone experiencing the same problem?

 

Thanks in advance.

3 REPLIES
Silver VIP

Re: Filtering Extension Safari

Hello @Fors

Sorry to hear you are haveing troubles with WSA on the Mac. You may have lost what you're reporting during the upgrade to Mojave. Could you try a Uninstall / Reinstall of WSA to see ifwhat you lost comes back:

 

Uninstall on Mac:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-To-Uninstall-Webroot-on-PC-Mac...

Install on Mac:

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Install-Webroot-SecureAnywhere-PC-...

 

If that does not fix the problem, please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


Dave


Silver VIP


 

Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS High Sierra, 10.13.6  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud / WSA 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD

New Voice

Re: Filtering Extension Safari

Thanks, I'll try an uninstall / reinstall soon. If that doesn't fix the problem I'll contact the support. In the end, I'll write about the result of this matter here, to let others with the same problem know.

Silver VIP

Re: Filtering Extension Safari

Thank you @Fors It will be interesting to find out what caused the problem. Hopefully the quick fix uninstall / reinstall will fix the problem Smiley Wink


Dave


Silver VIP


 

Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS High Sierra, 10.13.6  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud / WSA 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD