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Form fill profile

New Member

Form fill profile

I have used the form file feature for years. Now suddenly my profile is blank and every time I reenter the data and click save, nothing saves. My computer also won't save info on other forms I try to use online. Don't know if it's a webroot problem or a setting on my Macbook air. 


Please help! Thanks.

Silver VIP

Re: Form fill profile

Hello mbilodeau,


Just to clarify, are you referring to the Fill Form in Webroot's Password Manager?


If so can you please try a Uninstall / Reinstall of Webroot:


To uninstall Webroot SecureAnywhere, follow the instructions below.

  1. Shut down SecureAnywhere by clicking the Webroot icon  in the menu bar and selecting Shut Down SecureAnywhere.

    If prompted, confirm that you want to shut down SecureAnywhere.
  2. Open the Finder by clicking the Finder icon in the dock.
  3. Open the Applications directory.

  4. Click and drag the Webroot SecureAnywhere program icon into the Trash  in the dock.

    A confirming window appears.  Click Uninstall.

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.

Reinstall Webroot


You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.

  4. Open the Applications folder by double-clicking the folder icon.
  5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.
  6. In the first activation window, select a language from the drop-down box and click Next.

    Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it.

    Mac Lang Screen.PNG
  7. In the first activation window, enter your keycode and click Activate.

    Now if you still have issues you will need to Open a Support Ticket, which is free of charge for users with an active  Webroot subscription, and they will make sure your Mac gets back to running Webroot correctly.



DaveSmiley Wink


Silver VIP


Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive, macOS High Sierra, 10.13.4  

iMac Clone & Backup with SuperDuper / Time Machine / iCloud 

Windows 7 X 64, 3.4GHz i7, 10GB RAM, 1TB HD