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Re: Scan function not working?

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Re: Scan function not working?


@apama wrote:

It is not blocked

 


Thank you for checking!


Sherry




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Administrator

Re: Scan function not working?

Hey @apama!

 

Would you mind sending me the email address you used to register your license? Don't post it in this thread, but rather send it to me as a direct message. You can do this by going to my profile and selecting "Send a Message".

Gold VIP

Re: Scan function not working?


@LLiddell wrote:

Hey @apama!

 

Would you mind sending me the email address you used to register your license? Don't post it in this thread, but rather send it to me as a direct message. You can do this by going to my profile and selecting "Send a Message".


Thank you so much for your assistance LLiddell! Smiley Wink


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds
Community Leader

Re: Scan function not working?


@LLiddell wrote:

Hey @apama!

 

Would you mind sending me the email address you used to register your license? Don't post it in this thread, but rather send it to me as a direct message. You can do this by going to my profile and selecting "Send a Message".


This is the easiest way to send a PM to Lara! https://community.webroot.com/t5/notes/composepage/note-to-user-id/57897

 


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New Voice

Re: Scan function not working?

Hi Sherry-

i finally was able to call the support and get someone live and they manually finished the installation.

This has been quite an experience.

But thank you for your help last night and the follow up.

Best

Sherri

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Gold VIP

Re: Scan function not working?

HI Sherri,

 

You're most welcome! 

 

That's wonderful to hear your issue was resolved. The Support Team are champs aren't they? Smiley Wink

Thank you so much for letting us know! We're always here if you need us, so don't be a stranger.  Smiley Happy

 

Kindest regards,

 


Sherry




original.png Microsoft® Windows Insider MVP - Windows Security



Helpful Webroot Links:

Download (PC) | Download (Best Buy Subscription) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup

Register
and Introduce yourself to The Community!

ALIENWARE 17R4 Win 10 Pro x64 / Mac OS X El Capitan (10.11.6), IPad's, PCs,W 10 & W 8.1 R Pro. W 7 Pro ..Lenovo (VM:10) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Note 4) Beta Tester,Windows Insider Builds