Solved

Can't Uninstall on Windows 7

  • 16 June 2017
  • 3 replies
  • 712 views

Userlevel 1
Hello,
 
My aunt has recently given her old laptop to me. It has a long expired version of Webroot SecureAnywhere that I would like to uninstall, as it keeps popping up and interrupting my work. So far I haven't found the option to do so. How should I proceed? She hasn't left me her login information, and I don't know when I'll be able to contact her or whether she even remembers it.
 
Thank you for reading,
 
VIctoria
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Best answer by RetiredTripleHelix 16 June 2017, 03:46

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3 replies

Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Do you know how to go into Safe Mode with Networking? https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode
 
See here for more info: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-from-Control-Panel/ta-p/34688
 
If none of this works Please Submit a Support Ticket and they will help you remove it.
 
Daniel 😉
Userlevel 1
Thank you, Daniel. I was able to uninstall it.
Userlevel 7
Badge +56
Awesome!

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