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Feel free to let me know what you think!


I think it would be a great idea to have to option to backup our custom user whitelist, including the web shield whitelist (I myself have allowed a few sites that the web shield thinks are suspicious), and the settings of the customer end client itself. This would be very useful if the user wanted to have the same whitelist on another computer as he does on one computer, and the same settings, or in the case of a reinstall; however, I feel the most usefulness would probably be from being able to back up the whitelist to the cloud, that way we don't have to add all the websites or files we have allowed on one computer to another, or re-add them if we needed to reinstall Windows for some reason. Also, we could also have the option to back up our user added file blocklist as well as our whitelist.


Adding SafeStart Sandbox in the context menu

Status: New
by Expert Advisor Petrovic on ‎02-16-2014 11:19 AM

Adding SafeStart Sandbox context menu would be very handy addition, if you run an unknown program



Can be realized in the future start automatically unknown files in the sandbox or with limited rights


Open help pages in HTTPS

Status: New
by Expert Advisor explanoit ‎11-03-2013 08:27 PM - edited ‎11-03-2013 08:36 PM

When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.


Please migrate these links to HTTPS, which works already.


Here's the communication:



What it should be:




Draw user attention to gears, don't make them only access method

Status: New
by Expert Advisor explanoit ‎11-02-2013 09:32 PM - edited ‎11-02-2013 09:38 PM

The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.


These are my recommendations/thoughts

  • Make the gears glow yellow when you hover over a section with your mouse.
  • Gears should also be slightly lighter so they stand out better. They're too dark right now.
  • Fundamentally, I believe the gear icons should be a shortcut to the advanced functionality without having to expand a section. There should be a button under each section for "Advanced." This is much more in line with standard UX. The gears are too much of a departure from user understanding for you to force people to access functionality through them exclusively.

backup & sync section

Status: New
by Frequent Voice on ‎02-11-2014 03:58 PM

There should be a backup & sync section in the forum instead of thrown in with wsa complete section.Would be easier.


Alternative skin/theme for 2014 WSA version

Status: New
by Sr. Expert Advisor on ‎10-09-2013 07:57 AM

I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.


As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.



Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.


My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown.  If No check box is ticked then the scan is scheduled for the hour selected, etc.


Just a thought to increase usability. :smileyvery-happy:


Regards, Baldrick.


Windows Updates checked by System Analyzer

Status: New
by Community Leader Miquell ‎11-13-2013 10:29 AM - edited ‎11-13-2013 10:40 AM



In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.

Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.

Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?:smileyhappy:




webfilter for Maxthon cloud

Status: New
by UmbraPolaris on ‎01-07-2014 02:15 PM

it will be nice if the web filter and password manager will be compatible with Maxthon Cloud browser


Make An "All-Household" Option

Status: New
by Sr. Community Leader on ‎11-05-2013 08:57 AM

I replied this to a different idea, but I think this may warrant it's own heading.


I think instead of multiple seat options, it would work better to have a seperate product, maybe "Webroot SecureAnywhere Ultimate" where a user could protect all of their devices in their household. For example, say I need more than 5 seats. The "Ultimate" product from Webroot would allow me to put all of my devices on it. Maybe position it at a price point of $99. It would also be great if Anti-Theft coudl be incorporated into the PC program for the Ultimate product.


This would be very similar to the McAfee All Access and the Bitdefender Sphere products.


webroot for chromebook

Status: New
by jnwade on ‎01-04-2014 08:08 AM

this is a no brainer.. webroot shoud be supported on chromebook.


Backup notification

Status: New
by Sr. Expert Advisor on ‎10-23-2013 03:26 AM

I have noticed increased disk activity on my PC which lasted for a couple of minutes, so hovered over WSA systray icon to see if a scan runs or what but a scan was idle. I checked processes and scheduled tasks in Windows task manager and it turned out that WSA Backup was running as per schedule what I didn't realize.

Therefore I would like to have a notification of running backup via hovering over WSA systray icon. If a scan runs and you hover over the icon you will see "Scanning ..." and I would like to add another notification for backup activities, e.g. "Running backup task". I know that you can see that backup is running in Backup&Sync->Folders but you need a few clicks to get this information. If we could see it by hovering over the icon it would be very smart and fast notification, imo.


Remote Commands Queue

Status: New
by Bronze VIP on ‎08-31-2013 05:10 PM

This Idea is from horseman, but he declined to post it: so I will :smileyhappy:


The Account Console Remote Commands functions.  There are very handy and useful, and I love having them there.  I hope that development continues to give us even more and more robust options.


One area that may cause issues, and it has been discussed previously, is the method by which commands are sent.  We know it is not a true "push" method, and that is fine.  I expect to move to that would be a bit challenging.  On THIS THREAD a discussion was made and some testing done, and it is appears that all commands requested are queue'd and sent First In First Out order to the target once the target has connected to the Cloud for any reason.  This does cause a delay in the commands executing: it is not instant.


I would like to suggest that the ability to view the current command queue be added to the Console.  This would help avoid confusion and the queue'ing up of multiple commands at one time, or multiple repeat commands.


Thank you Horseman for your thread and questoins, and especially for your testing!

In the taskbar right click menu for the Webroot icon you currently have "Control Active Processes." This is great for power users.

However, please also add "Control Identity Shield" here as well. It's a critical troubleshooting and control ability just like active processes, and deserves to be there.


Show version when mouse hovers over |?|

Status: New
by Expert Advisor explanoit on ‎11-02-2013 09:44 PM

It's a standard convention in desktop applications that going to the Help or About menu item shows you the version. However, your item, the |?| in the top right takes you to a website.


Right now there are two ways to find the version, neither of which are immediately apparent:

  • My Account > Gear > About SecureAnywhere
    (This really, really doesn't make any sense)
  • Hover over the (W) icon, which is hidden for many people and isn't a normal place to look

To solve this without changing functionality, please show the version when you hover the mouse over the |?| button in the top right.


Execution History not useful for retrospective threat investigation

Status: New
by Expert Advisor explanoit ‎10-31-2013 04:41 PM - edited ‎10-31-2013 05:06 PM

I like the Execution History feature but I find it mostly unneeded in threat investigation because of its lack of information. It's obviously geared for use in troubleshooting currently running threats where the only tool avaliable is WRSA.exe. However, it does a disservice to what it could be.


Issues include:


  • PID is not logged
  • Parent PID is not logged
  • The command line used to launch the program is not shown. Telling me "dllhost.exe" is meaningless without the command used to launch it
  • What user launched it/what user context it ran is not shown

I know at least some of this information is in the local database. Please at least add the command line, that's something that the Windows Event Log doesn't show. Include it under one of your existing performance and logging control options, which I already have set to log and keep as much data as possible.


There also needs to be some kind of filtering ability. The "First exec" information is an amazing feature! If you wont add this, please reconsider my previous request to be able to export this information to CSV.


Better Firewall control please

Status: New
by Ramsdal on ‎10-26-2013 11:56 AM


I'm very satisfied with WSA, but there is one thing I think can be improved:


I use the Firewall control regulary, try out new programs and games, and new items are added to the list.

I remove these when I uninstall, but this is a very time consuming thing to do, because the list isn't sorted, and I have to search through the whole list every time to find the items I want to remove.


My suggestions:


1. Option to sort the list by name and date added.

2. A tick box in front of each item.

3. A delete marked items button


Yours sincerely

Jan Sverre Ramsdal





Key Code stickers

Status: New
by Bronze VIP on ‎01-17-2013 04:16 PM

This is in the realm of feedback, but it may pertain to more than one product.  I was not sure if this should be posted here or in the specific product forums.  


I know that in at least one product, the key code is covered by a peel off sticker.  I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.


Webroot support SeaMonkey provide Webroot toolbar for SeaMonkey.  SeaMonkey shares enough code with Firefox and Pale Moon so it shouldn't be difficult (from someone who doesn't code). 


Please consider Webroot toolbar for SeaMonkey.

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Chrome history wiping

Status: New
by js yesterday

Given that you have now implemented the Chrome browser tool bar, it would seem a good idea to institute the ability to wipe the Chrome history under your optimization utiliity??


(For those interested - you can achieve this by going into the Chrome history storage folder and witing the 'history' file using the right click under SecureAnywhere)


Other than this I am very happy with SecureAnywhere





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