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upgrade installation

Status: New
by milehigh on ‎03-03-2014 06:56 PM

My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort.  Trying to install a newer version without removing the old one first is very confusing.

How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?

I worked support many years ago and tested new software and wrote/edited installation proceedures.  We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.



Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.


My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown.  If No check box is ticked then the scan is scheduled for the hour selected, etc.


Just a thought to increase usability. :smileyvery-happy:


Regards, Baldrick.

Browsing privacy and security

Status: New
by Speeednet on ‎07-24-2014 01:46 AM

With the advent of super cookies and other nefarious methods of tracking, browsing pattern collection and generally limiting privacy, we in the Internet community have problems. The Tor project is a good start and it would be even better were respected AV and security companies like Webroot to either include or work alongside by way of plug-ins or branding release. Governments and corporate organisiations see our privacy as a commodity to be bought, sold and generally abused and it would be great to see Webroot take a stand against these liberties.

Key Code stickers

Status: New
by Silver VIP on ‎01-17-2013 04:16 PM

This is in the realm of feedback, but it may pertain to more than one product.  I was not sure if this should be posted here or in the specific product forums.  


I know that in at least one product, the key code is covered by a peel off sticker.  I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.


Facebook Scan feature

Status: New
by sneff1984 on ‎07-15-2014 05:30 PM

Like other antivires when you load your news feed you see a green dot or a red not for a unsafe website. I had that with Norton and Bitdefender.

Remote Commands Queue

Status: New
by Silver VIP on ‎08-31-2013 05:10 PM

This Idea is from horseman, but he declined to post it: so I will :smileyhappy:


The Account Console Remote Commands functions.  There are very handy and useful, and I love having them there.  I hope that development continues to give us even more and more robust options.


One area that may cause issues, and it has been discussed previously, is the method by which commands are sent.  We know it is not a true "push" method, and that is fine.  I expect to move to that would be a bit challenging.  On THIS THREAD a discussion was made and some testing done, and it is appears that all commands requested are queue'd and sent First In First Out order to the target once the target has connected to the Cloud for any reason.  This does cause a delay in the commands executing: it is not instant.


I would like to suggest that the ability to view the current command queue be added to the Console.  This would help avoid confusion and the queue'ing up of multiple commands at one time, or multiple repeat commands.


Thank you Horseman for your thread and questoins, and especially for your testing!

Official support for Pale Moon browser

Status: New
by Frequent Voice ‎07-14-2014 08:31 AM - edited ‎07-14-2014 08:39 AM

After Mozilla's recent UI changes to Firefox (from v.29) that caused frustration to many users, and the inclusion of numerous superficial, overburdening features (internal PDF reader, "Social" features etc) the Pale Moon browser (Firefox-based) had a significant popularity increase. It's a solid browser with good support and I'd like to see it in the officially supported browser list.


Webroot Tech support mentioned that Identity Protection should already be working fine due to the closeness with Firefox, so I'm guessing it shouldn't be very hard to offer proper official support if not for all features (Password management etc) but at least for the critical security protection ones.


The browser's 32-bit version is recommended by its author, but a proper fully 64-bit version is also available (the latter is more prone to plug-in availability issues due to the 64-bit nature - all Firefox extensions work in both x86/x64 versions).

Illustrations for KB: How to Remove Potentially Unwanted Applications

Status: New
by Community Expert Advisor BB613 ‎07-09-2014 09:05 PM - edited ‎07-09-2014 09:15 PM

We have many terrific instructions in our Knowledge Base.  I would like to see illustrations added to the more lengthy topics,  The KB How To Remove Potentially Unwanted Programs"  in particular.  


Not all Webroot users are "tech savvy". and many people are more comfortable with an illustration.  


Not all Webroot users who are  "tech savvy" find it easy to read and follow lengthy instructions.

Having dyslexia myself,  I fall into that category. The illustrations are a HUGE benefit.  


I have illustrations for this KB and I will gladly provide them as for any other KB, instructions etc that do not already have illustrations.   



webfilter for Maxthon cloud

Status: New
by UmbraPolaris on ‎01-07-2014 02:15 PM

it will be nice if the web filter and password manager will be compatible with Maxthon Cloud browser

Backup & Sync, support for SD cards

Status: New
by mcramblet on ‎06-06-2014 07:10 AM

I use a laptop for work and keep all of my personal files on a large SD card, rather than the hard drive. I was intending to use the Backup and Sync function as the method to keep a copy of those files in the cloud, but that is not currently supported. I think it would be helpful if all removable storage could be used with these function of Webroot. There might need to be some limitations, especially for sync operations, but what a nice feature to be able to insert some media and direct Webroot to backup the files on it to your cloud account.

Windows Updates checked by System Analyzer

Status: New
by Community Expert Advisor Miquell ‎11-13-2013 10:29 AM - edited ‎11-13-2013 10:40 AM



In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.

Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.

Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?:smileyhappy:



I read that newer versions of the browser extensions are only downloaded by WSA when the update is set to automatic. Some 3rd party security software may prevent WSA from launching the update executable and in some instances WSA is already no longer running at this point, leaving the computer without WSA protection. Of course, you can just disable the automatic update and run it manually so the other software can be disabled first. However, manual check for updates does not update the browser extensions so users with update set to manual will be on obsolete extension versions.

Make An "All-Household" Option

Status: New
by Sr. Community Leader on ‎11-05-2013 08:57 AM

I replied this to a different idea, but I think this may warrant it's own heading.


I think instead of multiple seat options, it would work better to have a seperate product, maybe "Webroot SecureAnywhere Ultimate" where a user could protect all of their devices in their household. For example, say I need more than 5 seats. The "Ultimate" product from Webroot would allow me to put all of my devices on it. Maybe position it at a price point of $99. It would also be great if Anti-Theft coudl be incorporated into the PC program for the Ultimate product.


This would be very similar to the McAfee All Access and the Bitdefender Sphere products.

Better Firewall control please

Status: New
by Ramsdal on ‎10-26-2013 11:56 AM


I'm very satisfied with WSA, but there is one thing I think can be improved:


I use the Firewall control regulary, try out new programs and games, and new items are added to the list.

I remove these when I uninstall, but this is a very time consuming thing to do, because the list isn't sorted, and I have to search through the whole list every time to find the items I want to remove.


My suggestions:


1. Option to sort the list by name and date added.

2. A tick box in front of each item.

3. A delete marked items button


Yours sincerely

Jan Sverre Ramsdal




Backup notification

Status: New
by Sr. Community Expert Advisor on ‎10-23-2013 03:26 AM

I have noticed increased disk activity on my PC which lasted for a couple of minutes, so hovered over WSA systray icon to see if a scan runs or what but a scan was idle. I checked processes and scheduled tasks in Windows task manager and it turned out that WSA Backup was running as per schedule what I didn't realize.

Therefore I would like to have a notification of running backup via hovering over WSA systray icon. If a scan runs and you hover over the icon you will see "Scanning ..." and I would like to add another notification for backup activities, e.g. "Running backup task". I know that you can see that backup is running in Backup&Sync->Folders but you need a few clicks to get this information. If we could see it by hovering over the icon it would be very smart and fast notification, imo.

Webroot Threat Blog Login Options

Status: New
by Sr. Community Guide on ‎05-12-2014 10:17 AM

I didn't realize until this morning that the Webroot Threat Blog is "outside" of the Webroot Community (my bad).


So, it appears that I have a myriad of options with which to login:




Needless to say, I have enough accounts and user IDs out there already.  I am not a huge Google+ fan.  My Facebook account is purely for friends and family; and LinkedIn strictly for companies and associates I've worked with.


So here's the idea...  ADD Gmail and Webroot to the options already given.  Even better, if I am already logged into the Webroot Community, I should not even have to log in.


That's my 2 cents for the day :smileywink:

Please make the personalized security report prompt per-computer rather than per-user. I run 4+ local accounts per machine.

I also see it on every machine.


Too much security reporting.

Perhaps this may be one for the Enterprise Area, but with the present focus-on, and probable increasing future concerns about vulnerabilities and potential threats to these devices, I'm wondering if there could be any plans for development in this area?

I've noticed competitors have started to introduce these technologies, and I understand that it is something which is, or should be, primarily a concern for the manufacturers....but does Webroot have any plans?

I believe it should.




design new form for webroot blocked navigation

Status: New
by Community Guide durantash on ‎03-24-2014 10:55 AM

i suggestion redesign form for webroot blocked navigation " when webroot block url " .


now user can not easy send request for re clasification urls .


i suggestion add new option for send submit to webroot labs for re clasification .


regards ,

I am thinking that it could be quite useful to have the option to access directly the Advanced Settings, from the Notification icon context menu, in the same way that one can run a Scan, Save a Scan Log, etc.


And if pushing that a bit further one could also have the option to switch the modules on/off without having to go into the app's main panel, i.e., have a Modules entry on the context menu which when highlighted offers a list of modules, their current status and the option to toggle that status.


Now I am not sure whether the need for CAPTCHA confirmation would make that approach technically difficult, and I am sure that some users may well say why would you want to toggle particular modules on/off quickly...and that is a valid point.


But thought it would be sensible to start a discussion on the topic and seek comments, etc.


So, please comment away to your heart's content.  



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