Adding SafeStart Sandbox context menu would be very handy addition, if you run an unknown program
Can be realized in the future start automatically unknown files in the sandbox or with limited rights
When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.
Please migrate these links to HTTPS, which works already.
Here's the communication:
What it should be:
The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.
These are my recommendations/thoughts
I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.
As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.
Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.
My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown. If No check box is ticked then the scan is scheduled for the hour selected, etc.
Just a thought to increase usability.
In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.
Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.
Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?
I replied this to a different idea, but I think this may warrant it's own heading.
I think instead of multiple seat options, it would work better to have a seperate product, maybe "Webroot SecureAnywhere Ultimate" where a user could protect all of their devices in their household. For example, say I need more than 5 seats. The "Ultimate" product from Webroot would allow me to put all of my devices on it. Maybe position it at a price point of $99. It would also be great if Anti-Theft coudl be incorporated into the PC program for the Ultimate product.
This would be very similar to the McAfee All Access and the Bitdefender Sphere products.
I have noticed increased disk activity on my PC which lasted for a couple of minutes, so hovered over WSA systray icon to see if a scan runs or what but a scan was idle. I checked processes and scheduled tasks in Windows task manager and it turned out that WSA Backup was running as per schedule what I didn't realize.
Therefore I would like to have a notification of running backup via hovering over WSA systray icon. If a scan runs and you hover over the icon you will see "Scanning ..." and I would like to add another notification for backup activities, e.g. "Running backup task". I know that you can see that backup is running in Backup&Sync->Folders but you need a few clicks to get this information. If we could see it by hovering over the icon it would be very smart and fast notification, imo.
This Idea is from horseman, but he declined to post it: so I will
The Account Console Remote Commands functions. There are very handy and useful, and I love having them there. I hope that development continues to give us even more and more robust options.
One area that may cause issues, and it has been discussed previously, is the method by which commands are sent. We know it is not a true "push" method, and that is fine. I expect to move to that would be a bit challenging. On THIS THREAD a discussion was made and some testing done, and it is appears that all commands requested are queue'd and sent First In First Out order to the target once the target has connected to the Cloud for any reason. This does cause a delay in the commands executing: it is not instant.
I would like to suggest that the ability to view the current command queue be added to the Console. This would help avoid confusion and the queue'ing up of multiple commands at one time, or multiple repeat commands.
Thank you Horseman for your thread and questoins, and especially for your testing!
In the taskbar right click menu for the Webroot icon you currently have "Control Active Processes." This is great for power users.
However, please also add "Control Identity Shield" here as well. It's a critical troubleshooting and control ability just like active processes, and deserves to be there.
It's a standard convention in desktop applications that going to the Help or About menu item shows you the version. However, your item, the |?| in the top right takes you to a website.
Right now there are two ways to find the version, neither of which are immediately apparent:
To solve this without changing functionality, please show the version when you hover the mouse over the |?| button in the top right.
I like the Execution History feature but I find it mostly unneeded in threat investigation because of its lack of information. It's obviously geared for use in troubleshooting currently running threats where the only tool avaliable is WRSA.exe. However, it does a disservice to what it could be.
I know at least some of this information is in the local database. Please at least add the command line, that's something that the Windows Event Log doesn't show. Include it under one of your existing performance and logging control options, which I already have set to log and keep as much data as possible.
There also needs to be some kind of filtering ability. The "First exec" information is an amazing feature! If you wont add this, please reconsider my previous request to be able to export this information to CSV.
I'm very satisfied with WSA, but there is one thing I think can be improved:
I use the Firewall control regulary, try out new programs and games, and new items are added to the list.
I remove these when I uninstall, but this is a very time consuming thing to do, because the list isn't sorted, and I have to search through the whole list every time to find the items I want to remove.
1. Option to sort the list by name and date added.
2. A tick box in front of each item.
3. A delete marked items button
Jan Sverre Ramsdal
This is in the realm of feedback, but it may pertain to more than one product. I was not sure if this should be posted here or in the specific product forums.
I know that in at least one product, the key code is covered by a peel off sticker. I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.
Webroot support SeaMonkey provide Webroot toolbar for SeaMonkey. SeaMonkey shares enough code with Firefox and Pale Moon so it shouldn't be difficult (from someone who doesn't code).
Please consider Webroot toolbar for SeaMonkey.
Please make the personalized security report prompt per-computer rather than per-user. I run 4+ local accounts per machine.
I also see it on every machine.
Too much security reporting.
Ok ok maybe i worte this in other place but i have an idea for the comunity more than the product. I have to say i dont are fan of webroot and dont are familiarizated whith his features and bugs, only can say it works well. Ok i like pop ups when a virus was download and when usb are conected and when one app are untrust, i like software who says about incoming and outoming conections as a pop up, because i always like to know what happen on my computer, and it give me a rest of my routine because i am wirter and its too dificult find some who calms my mind or distract in other thing.
Sorry I am rounding on circles but i want you understand what kind of security software are habituated, and why webroot seems too strange for me.
My idea is the next
Automatic windows fix and a windows support section in this forum
Every day we coexits whith errors, app crashses, memory acces errors, viruses, adaware, bloatware, and corrupt systems. And i think we figth whith this problems alone, the comunities not are participative for example ms comunity says "If all works dont worry, if you recive a error we can do that and if dont works contact technet, and if technet or telephone support dont work contact manufacturer". Other example too much av companies says "Blame windows or your manufacturerif your windows not are a clean installation or are corrupt or the manufacturer installs a previous security solution they can remove it, blame everyone but our products works of thousand wonders". And manufacturer says "We give you something ready to use dont update windows if we dont say (we will never say), dont check sfc (maybe your system is corrupt but we make our computers as this ways), dont use other security product you can buy the embebed one and it will protect you include if are older version"
Recently i spend 800 usd in a very beautiful computer and dont regret, i feel happy but still have problems whith other security solutions who corrupted my windows.
Recently i learn to use BCDEDIT DISM and SFC. Recently i noticed have a trust center who shows windows errors. Recently i have to learn how to uninstall secrity products whith special tools or whith manual remove
We can do a section whith pols (encuestas) (I speak spanish) where all comunity members participe and say the way of they can solve windows problems (Corruption) infection problems and other things wehere we are alone.
For example a serie of post who says
What your worst windows problem and how you solve it?
What its the worst infection and how you remove it whith wsa?
Do you use a other security combo whith webroot? Why you choose webroot stand alone as your security solution?
Maybe that share of experiences in an organizated way can help to others to solve their problems and choose the webroot thecnology and webroot human side
Hope take in count i see the forum very inactive before someone new enter and only see the 300 mb explorer problem as a hot topic and that was sad.
I hope you understand my point of view and its usefull for you thanks to bring me the oportunity to express me.