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Execution History not useful for retrospective threat investigation

Status: New
by Community Expert Advisor explanoit ‎10-31-2013 04:41 PM - edited ‎10-31-2013 05:06 PM

I like the Execution History feature but I find it mostly unneeded in threat investigation because of its lack of information. It's obviously geared for use in troubleshooting currently running threats where the only tool avaliable is WRSA.exe. However, it does a disservice to what it could be.


Issues include:


  • PID is not logged
  • Parent PID is not logged
  • The command line used to launch the program is not shown. Telling me "dllhost.exe" is meaningless without the command used to launch it
  • What user launched it/what user context it ran is not shown

I know at least some of this information is in the local database. Please at least add the command line, that's something that the Windows Event Log doesn't show. Include it under one of your existing performance and logging control options, which I already have set to log and keep as much data as possible.


There also needs to be some kind of filtering ability. The "First exec" information is an amazing feature! If you wont add this, please reconsider my previous request to be able to export this information to CSV.

Webroot support SeaMonkey provide Webroot toolbar for SeaMonkey.  SeaMonkey shares enough code with Firefox and Pale Moon so it shouldn't be difficult (from someone who doesn't code). 


Please consider Webroot toolbar for SeaMonkey.

Adding SafeStart Sandbox in the context menu

Status: New
by Bronze VIP on ‎02-16-2014 11:19 AM

Adding SafeStart Sandbox context menu would be very handy addition, if you run an unknown program


Can be realized in the future start automatically unknown files in the sandbox or with limited rights

backup & sync section

Status: New
by Frequent Voice on ‎02-11-2014 03:58 PM

There should be a backup & sync section in the forum instead of thrown in with wsa complete section.Would be easier.

I am thinking that it could be quite useful to have the option to access directly the Advanced Settings, from the Notification icon context menu, in the same way that one can run a Scan, Save a Scan Log, etc.


And if pushing that a bit further one could also have the option to switch the modules on/off without having to go into the app's main panel, i.e., have a Modules entry on the context menu which when highlighted offers a list of modules, their current status and the option to toggle that status.


Now I am not sure whether the need for CAPTCHA confirmation would make that approach technically difficult, and I am sure that some users may well say why would you want to toggle particular modules on/off quickly...and that is a valid point.


But thought it would be sensible to start a discussion on the topic and seek comments, etc.


So, please comment away to your heart's content.  



Feel free to let me know what you think!


I think it would be a great idea to have to option to backup our custom user whitelist, including the web shield whitelist (I myself have allowed a few sites that the web shield thinks are suspicious), and the settings of the customer end client itself. This would be very useful if the user wanted to have the same whitelist on another computer as he does on one computer, and the same settings, or in the case of a reinstall; however, I feel the most usefulness would probably be from being able to back up the whitelist to the cloud, that way we don't have to add all the websites or files we have allowed on one computer to another, or re-add them if we needed to reinstall Windows for some reason. Also, we could also have the option to back up our user added file blocklist as well as our whitelist.

design new form for webroot blocked navigation

Status: New
by Community Guide durantash on ‎03-24-2014 10:55 AM

i suggestion redesign form for webroot blocked navigation " when webroot block url " .


now user can not easy send request for re clasification urls .


i suggestion add new option for send submit to webroot labs for re clasification .


regards ,

In the taskbar right click menu for the Webroot icon you currently have "Control Active Processes." This is great for power users.

However, please also add "Control Identity Shield" here as well. It's a critical troubleshooting and control ability just like active processes, and deserves to be there.

Perhaps this may be one for the Enterprise Area, but with the present focus-on, and probable increasing future concerns about vulnerabilities and potential threats to these devices, I'm wondering if there could be any plans for development in this area?

I've noticed competitors have started to introduce these technologies, and I understand that it is something which is, or should be, primarily a concern for the manufacturers....but does Webroot have any plans?

I believe it should.




Show version when mouse hovers over |?|

Status: New
by Community Expert Advisor explanoit on ‎11-02-2013 09:44 PM

It's a standard convention in desktop applications that going to the Help or About menu item shows you the version. However, your item, the |?| in the top right takes you to a website.


Right now there are two ways to find the version, neither of which are immediately apparent:

  • My Account > Gear > About SecureAnywhere
    (This really, really doesn't make any sense)
  • Hover over the (W) icon, which is hidden for many people and isn't a normal place to look

To solve this without changing functionality, please show the version when you hover the mouse over the |?| button in the top right.

0 Kudos

Make Backup&Sync natively support NTFS sparse files

Status: New
by Community Expert Advisor explanoit ‎04-06-2014 12:25 PM - edited ‎04-06-2014 01:08 PM

I have a 300MB file which is a special NTFS Spare File. Its actual size on disk is only ~7MB.

However, WSA Backup&Sync backs up the entire, mostly empty, 300MB fille. It just wastes your bandwidth and storage.


This is a fringe request and I'm immediately aware of the issues you might face implementing it with your current setup. Just throwing it out there...

0 Kudos

Webroot Scream Command

Status: New
by New Voice soldierone4u on ‎03-24-2014 02:32 PM
I recently downloaded the Webroot secure anywhere app, to test it I sent the scream command to my device and yes it did what it was designed to do, however simply by hitting the unlock tab is stopped screaming. In the event my phone was stolen I would like for it to continue to scream untiuntil I enter my passscode. Webroot is this posible?<br>
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I hope Webroot Company accept my sugestion for create direct download link for webroot mobile security for android .


other most valid security companies Same Trend Micro & Symantec have direct link for mobile Security .


it is very better for webroot customers .


for example  :  hxxp://


any time users visit this link , can download latest version mobile security .


if have more than 1 product , better create more link .


Thank You .

Best Regards ,


0 Kudos

In Endpoint Reports, if you have a large Group you run a report on e.g. 'undetermined software' it should display how many pages have been returned e.g. page 1 of 10. Currently you have no idea how many records have been returned.


Secondly to that, there should be a 'go to page #' option so you can jump through the pages more quickly.


Also a very important thing to fix is when you sort by a field, e.g. Hostname, it's only sorts the result page you are on and not the whole recordset the query has returned. You'd find that results that should be displayed on page 1 are displaying on other pages.


these little features/fixes will make it much easier

0 Kudos

Viewing authored solutions in profile

Status: New
by Community Expert Advisor ams963 on ‎10-28-2013 09:07 AM



It'd be great if I could view all my authored solutions threads/topics in 'About Me' or my profile. :smileyhappy:

0 Kudos

webroot in indai

Status: New
by Frequent Voice on ‎02-28-2014 05:48 AM

Hi In india i think webroot is nt soo popular hence I have an idea 

1) to hit the indian market

2)many plans shuld be introduce



plz discuss in this subject 


0 Kudos

Windows problems support

Status: New
by Frequent Voice on ‎04-16-2014 04:06 AM

Ok ok maybe i worte this in other place but i have an idea for the comunity more than the product. I have to say  i dont are fan of webroot and dont are familiarizated whith his features and bugs, only can say it works well. Ok i like pop ups when a virus was download and  when usb are conected and when one app are untrust, i like software who says about incoming and outoming conections as a pop up, because i always like to know what happen on my computer, and it give me a rest of my routine because i am wirter and its too dificult find some who calms my mind or distract in other thing.


Sorry I  am rounding on circles but i want you understand what kind of security software are habituated, and why webroot seems too strange for me.


My idea is the next


Automatic windows fix and  a windows support section in this forum


Every day we coexits whith errors, app crashses, memory acces errors, viruses, adaware, bloatware, and corrupt systems. And i think we figth whith this problems alone, the comunities not are participative for example ms comunity says "If all works dont worry, if  you recive a error we can do that and if dont works contact technet, and if technet or telephone support dont work contact manufacturer". Other example too much av companies says "Blame windows  or your manufacturerif your windows not are a clean installation or are corrupt or the manufacturer installs a previous security solution they can remove it, blame everyone but our products works of thousand wonders".  And manufacturer says "We give you something ready to use dont update windows if we dont say (we will never say), dont check sfc (maybe your system is corrupt but we make our computers as this ways), dont use other security product you can buy the embebed one and it will protect  you include if are older version"


Recently i spend 800 usd in a very beautiful computer and dont regret, i feel happy but still have problems whith other security solutions who corrupted my windows.


Recently i learn to use BCDEDIT  DISM and SFC.  Recently i noticed have a trust center who shows windows errors. Recently i have to learn how  to uninstall secrity products whith special tools or whith manual remove


We can do a section whith pols  (encuestas) (I speak spanish) where all comunity members participe and say the way of they can solve windows problems (Corruption)  infection problems and other things wehere we are alone.


For example a serie of post who says


What your worst windows problem and how you solve it?


What its the worst infection and how you remove it whith wsa?


Do you use a other security combo whith webroot? Why you choose webroot stand alone as your security solution?


Maybe that share of experiences in an organizated way can help to others to solve their problems and choose the webroot thecnology and webroot human side


Hope take in count i see the forum very inactive before someone new enter and only see the 300 mb explorer problem as a hot topic and that was sad.


I hope you understand my point of view and its usefull for you thanks to bring me the oportunity to express me.



0 Kudos

Thumbnail view

Status: New
by Frequent Voice on ‎05-02-2014 02:33 PM

Can you please add thumbnail view in backup and sync.Its impossible to no what picture you need to download unless opening or on a phone downloading it(very hard if you have hundreds of pictures).It is much easier if there is an thumbnail next to the picture.I use skydrive and used sugarsync and dropbox and they all have this feature.

0 Kudos

view pictures online

Status: New
by Frequent Voice on ‎01-07-2014 07:54 AM

When viewing pictures online it is in detail view and there is no picture next to file name.If i want to download a picture i have no idea what that picture is unless i switch to image view(which i cant get image view to work).There should be a smal picture next to the file name.I have used several online backups and they all have this.

0 Kudos

It's great that Webroot has an ethos of charitable giving, community involvement, and various philanthropic projects. I'd like to suggest  (if not already existing) that this could be possibly extended in a couple of ways, hopefully bringing more widespread dissemination of information, and subsequent increased success:


1. A Community Thread for suggestions to Committee for coming year, and comments/input into current projects

2. Perhaps a link (e.g. via button under My Account tab) in software client app which gives info on current projects, make a donation,  or make a suggestion or comment.


Any expansion/s of this area of involvement can only bring benefits all round.






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