This is in the realm of feedback, but it may pertain to more than one product. I was not sure if this should be posted here or in the specific product forums.
I know that in at least one product, the key code is covered by a peel off sticker. I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.
When you launch unknown applications: display a pop-up message
This will increase the security, so the user will be notified in advance
It will be more convenient, the user will know that in system is running suspicious process
At the moment the user doesn't receive notification of monitoring active process
Please increase the size limit of file submissions from 10MB to 30MB on http://snup.webrootcloudav.com/SkyStoreFileUploade
I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.
I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.
I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.
As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.
When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.
Please migrate these links to HTTPS, which works already.
Here's the communication:
What it should be:
The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.
These are my recommendations/thoughts
If you're already allowing the user to disable components of your software protection, i think we can safely presume the user should be smart enough to disable the "security dissabled" warnings, if they wish to.
This would satisfy those users who wish for those components to remain disabled and still show a "fully protected" experience when using the software.
WSA engineers can add double or even triple authentication messages the user will have to allow. This would certainly make the user aware of the choice being made. Or, perhaps, WSA engineers could show an alert on a weekly basis that components are disabled.
Bitdefender av allows this as does Bull Guard and a one other I can not remember. Thank you!
Powered by dragging the file CHROME_22.214.171.124.crx & lpchrome.crx
Checked with Comodo Dragon and Yandex.Browser
If it works in browsers based on Chromium, then you need to make an auto-install plug-in
Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.
My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown. If No check box is ticked then the scan is scheduled for the hour selected, etc.
Just a thought to increase usability.
While cleaning, it displays the size of the files cleaned in bytes, very confusing...
Can we please have them make it in MB ? much easier to comprehend IMHO
Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned
This Idea is from horseman, but he declined to post it: so I will
The Account Console Remote Commands functions. There are very handy and useful, and I love having them there. I hope that development continues to give us even more and more robust options.
One area that may cause issues, and it has been discussed previously, is the method by which commands are sent. We know it is not a true "push" method, and that is fine. I expect to move to that would be a bit challenging. On THIS THREAD a discussion was made and some testing done, and it is appears that all commands requested are queue'd and sent First In First Out order to the target once the target has connected to the Cloud for any reason. This does cause a delay in the commands executing: it is not instant.
I would like to suggest that the ability to view the current command queue be added to the Console. This would help avoid confusion and the queue'ing up of multiple commands at one time, or multiple repeat commands.
Thank you Horseman for your thread and questoins, and especially for your testing!
I'm very satisfied with WSA, but there is one thing I think can be improved:
I use the Firewall control regulary, try out new programs and games, and new items are added to the list.
I remove these when I uninstall, but this is a very time consuming thing to do, because the list isn't sorted, and I have to search through the whole list every time to find the items I want to remove.
1. Option to sort the list by name and date added.
2. A tick box in front of each item.
3. A delete marked items button
Jan Sverre Ramsdal
We would like to be able to set an alert when an infected machine has been cleaned. Currently we have 10 technitions that have access to the console but its not always feasible for us to always log in when there is a virus reported and cleaned and we do not need to perform an actions.
I replied this to a different idea, but I think this may warrant it's own heading.
I think instead of multiple seat options, it would work better to have a seperate product, maybe "Webroot SecureAnywhere Ultimate" where a user could protect all of their devices in their household. For example, say I need more than 5 seats. The "Ultimate" product from Webroot would allow me to put all of my devices on it. Maybe position it at a price point of $99. It would also be great if Anti-Theft coudl be incorporated into the PC program for the Ultimate product.
This would be very similar to the McAfee All Access and the Bitdefender Sphere products.
My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort. Trying to install a newer version without removing the old one first is very confusing.
How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?
I worked support many years ago and tested new software and wrote/edited installation proceedures. We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.
I have noticed increased disk activity on my PC which lasted for a couple of minutes, so hovered over WSA systray icon to see if a scan runs or what but a scan was idle. I checked processes and scheduled tasks in Windows task manager and it turned out that WSA Backup was running as per schedule what I didn't realize.
Therefore I would like to have a notification of running backup via hovering over WSA systray icon. If a scan runs and you hover over the icon you will see "Scanning ..." and I would like to add another notification for backup activities, e.g. "Running backup task". I know that you can see that backup is running in Backup&Sync->Folders but you need a few clicks to get this information. If we could see it by hovering over the icon it would be very smart and fast notification, imo.
In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.
Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.
Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?