A major oversight in the product is the inability to see the currently journaled applications or allow applications that may only run for an instant but nevertheless be monitored and restricted. Or they may never run again, potentially leaving very large journaling files.
Take for example a print driver installer. You launch it and run it but it doesn't fully install. You then launch it, go into Control Active Processes, allow the main installer, and try again. However, you look in the log and it is launching executables under it that never have a chance to show up in the Control Active Processes window. You never get a chance to allow them and your installation is impeded.
Webroot's response to this is to contact support to whitelist the files via the MD5s in submitted logs or to add a file via Block/Allow files. This is not an acceptable solution for power or home users. Power users should be given full status and control of their protection, and navigating temporary directories under appdata is not a reasonable task for home users to perform. In addition, in many cases files are extracted to a random temporary directory and immediately deleted. There may never be a chance for the normal user to ever manually allow them.
Webroot needs to implement a dialog where users can see a full listing of the data that Webroot is storing on their PC via journaling and the applications it has decided to monitor and restrict from performing fully. Your competitors that have their own centralized reputation engines allow this.
As an expert, I can work around these impediments. But I am in IT with experience on the product's philosophy, workings and Windows. This knowledge should not be required to control the fundamental design and operation of a product. And this is the most fundamental design. The journaling. This is a basic, core feature that should already be implemented.
Can we have two separate lists, Protect and Allow/Deny, to the Identity Shield as some have said that they would like to Protect an App but they also want to be able to Allow or Deny an App from seeing Protected Data. I can see the benefit of this option myself and other Advanced users.
Just thinking, especially in the wake of all the enquiries, etc., about the rollout of the new Web Threat Shield functionality, whether it would not be useful to indicate in the main GUI when an update has taken place. I appreciate that one can see this by howevering over the sys tray icon but this can be missed.
I was thinking along the lines of a simple indicator advising of an update (with possibly a small amount of text information, i.e., 'Updated to v8.0.4. 27' or 'Web Threat Shield upgraded') either just under 'Scan My Computer' in the main GUI, or if that is too distracting then changing the colour of the text 'My Account', to yellow or the like, to prompt the user to look at the details. The indicator would only remain visible until after the first access of the main GUI, after the update activity.
And if wanting to go the whole hog here then a link to the appropriate web page holding the change log info cmight also be provided...all in the interests of keeping users updated.
Just a thought for the Communities consideration.
I plan to get one in the future so I would love it if (and so would others probably) if you could add av support for linux ubuntu.
Ubuntu is the most common out there and the easiest. (so I would expect a lot of people to get that one if any of them.) I am sure you could do a great job if you know enough about them. (which I am fairly certain wouldn't be hard for your team)
Thanks in advance
actually on second all of them, I may use gentoo though.
edit edit: not that it matters but maybe mint. (I hear that even linux can get viruses hence why i would like webroot to support it. if possible.)
Feel free to chime in if you think this is unnessescary or needed or for whatever reason you may have. (as long as its not harsh)
After installation, WSA downloads the browser components to C:\ProgramData\WRData\PKG and installs them into IE, Firefox and Chrome.
Please make the following enhancements to thise area to support troubleshooting
-Allow user to trigger uninstall routine.
-Allow user to trigger install routine.
-Allow user to opt-out of password toolbar component installation.
-Log the process of these actions to a log file in WRData for troubleshooting user/better understanding of the process.
I know about ToolbarFix.exe but I consider those features to be accessible within the product, since the product is doing it behind the scenes anyway.
I would like to put in an Idea Exchange suggestion for new PDF's User Guides. The most recent is this Webroot Management from June of 2013
And to push the bar here for a Mac PDF?
This would be a great asset for Webroot Consumers and for leading the OP's to a knowlegable way to print or copy information from these newer updated Webroot Manuals.
Can this be done from the Webroot staff of Editors?
These PDFs are on Goodle Search.
This will be a tremendous help to all of the Webroot users searching the Web.
Does anyone else have any thoughts to add to this? Which are greatly welcomed!
PROBLEM: Additional, and likely unwanted extra software which appears (often pre-checked) during installations of various and even common softwares.
This extra software offered may appear at first glance as benign, and nothing to worry about, but the sad reality is that its main intention is to generate income for its developers and promoters, and in some instances may cause considerable problems for unwitting, innocent users.
Of course what we are referring to are known as PUAs (Potentially Unwanted Applications) aka PUPs, and there is a request and Idea posted here: https://community.webroot.com/t5/Ideas-Exchange/Bl
But it may be asking for something not quite possible, for different reasons.
So maybe a slightly different idea might be more feasible:
SUGGESTION: That WSA could have the added capability to allow users greater control of these "extra softwares" which arrive pre-checked, in that users could have a setting added to WSA to refuse these pre-checked, potential PUAs.
I manage 15 computers for my family who live all across the country. When their subscriptions expire, it would be nice to update their keycode directly from the web console. As it is now, all 15 machines need to be updated manually. This means I'll be emailing or phoning 15 people who may or may not have the skill to do this.
Just adding this new feature request here as one of the customer advised. What about adding speak feature in the Webroot Secure Anywhere when it scans the computer. If it finds the threats, can speak out "X number of threat found, click on Webroot Secure Anywhere and follow the window to remove it", or if no threat, it speaks out "Webroot Secure Anywhere scan completed, No Threat Found". It might not be the good idea to have this as default, but adding as optional feature/option during the installation, and having in advance settings (enable/disable) feature might attack lots of customer, also will cover visually impaired customer.
Just wondering if it would be a useful option to provide the user who overrides a Web Treat Shield Notification, i.e., clicks 'Unblock page & continue', to have theoption to file a URL Reputation Change Request at that point by providing at least a link to the relevant web page at BrightCloud?
It could be made smarter/slicker if on taking the 'Unblock page & continue' the user was automatically presented with the option on a chose or leave basis before proceeding to the requested web page.
We get a lot of requests for advice on how to deal with what the user believes is an improper blcok and such fucntinality would allow them to place the request quickly/easily.
Again, just a thought re. the improved usability of the product.
Please increase the size limit of file submissions from 10MB to 30MB on http://snup.webrootcloudav.com/SkyStoreFileUploade
I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.
I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.
Webroot has 7 characters which happens to match US phone numbers. For ease of access, has someone considered reserving a paid or toll free number 932-7668 (WEB-ROOT)?
In the UK: +44 (0) 870 WEBROOT
Offhand I would think this would be a support number, but it could be used for sales I suppose.
This is in the realm of feedback, but it may pertain to more than one product. I was not sure if this should be posted here or in the specific product forums.
I know that in at least one product, the key code is covered by a peel off sticker. I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.
From comments made in various threads in the Community re. the Web Threat Shield and the associated URL Reputation Service, of which the following is a very recent example:
It has struck me that a useful feature to help the Threat Researchers at Webroot & Brightcloud, would be the capturing & transmission of information back to base, of when the user locally uses the 'Unblock' option to advance past the blocking webpage thrown up by the Web Threat Shield.
Whilst I am not suggesting that this is input directly into the URL reputation determination process, it may be worth considering whether the collection of such statistics would help Brightcloud spot sites that need to be investigated more closely because of a large number of local overrides...not only sites that are potentially popular or becoming so but which might also indicate that there is an issue with reputation, etc.
Just an idle tbought that may be of use going forward.
We're halfway through 2014... Well past 2007 when Apple introduced a unique product in the market, the iPhone. There was nothing to compete with it, so people bought it. Since then innovation has continued and in 2010 Microsoft introduced a telephone on a Windows platform. Many people find it a superior platform to Android and Apple phones and tens of millions have been purchased. Yet, when I asked Webroot when I could expect to support this platform, their response is it is not a viable platform and they have no development plans in their road map. It seems to me that they are asleep in 2007 and it's time to wake up. If over 20 million potential customers aren't a viable market, I'm not quite sure what is.