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New Idea
Baldrick

Better User Notification of updates/changes, etc.

Status: New
by Sr. Expert Advisor on ‎10-26-2013 09:13 AM

Just thinking, especially in the wake of all the enquiries, etc., about the rollout of the new Web Threat Shield functionality, whether it would not be useful to indicate in the main GUI when an update has taken place.  I appreciate that one can see this by howevering over the sys tray icon but this can be missed.

 

I was thinking along the lines of a simple indicator advising of an update (with possibly a small amount of text information, i.e., 'Updated to v8.0.4. 27' or 'Web Threat Shield upgraded')  either just under 'Scan My Computer' in the main GUI, or if that is too distracting then changing the colour of the text 'My Account', to yellow or the like, to prompt the user to look at the details.  The indicator would only remain visible until after the first access of the main GUI, after the update activity.

 

And if wanting to go the whole hog here then a link to the appropriate web page holding the change log info cmight also be provided...all in the interests of keeping users updated.

 

Just a thought for the Communities consideration. :smileywink:

 

 

Zimuka

Future Linux support?

Status: New
by Frequent Voice ‎02-09-2014 08:18 PM - edited ‎02-11-2014 02:58 PM

I plan to get one in the future so I would love it if (and so would others probably) if you could add av support for linux ubuntu.

Ubuntu is the most common out there and the easiest. (so I would expect a lot of people to get that one if any of them.) I am sure you could do a great job if you know enough about them. (which I am fairly certain wouldn't be hard for your team)

 

Thanks in advance :smileywink:

 

actually on second all of them, I may use gentoo though.

 

edit edit:  not that it matters but maybe mint. (I hear that even linux can get viruses hence why i would like webroot to support it.  if possible.)

 

Feel free to chime in if you think this is unnessescary or needed or for whatever reason you may have. (as long as its not harsh)

explanoit

Control inactive processes and journaling

Status: New
by Expert Advisor explanoit ‎03-23-2014 09:41 AM - edited ‎03-23-2014 10:16 AM

A major oversight in the product is the inability to see the currently journaled applications or allow applications that may only run for an instant but nevertheless be monitored and restricted. Or they may never run again, potentially leaving very large journaling files.

 

Take for example a print driver installer. You launch it and run it but it doesn't fully install. You then launch it, go into Control Active Processes, allow the main installer, and try again. However, you look in the log and it is launching executables under it that never have a chance to show up in the Control Active Processes window. You never get a chance to allow them and your installation is impeded.

 

Webroot's response to this is to contact support to whitelist the files via the MD5s in submitted logs or to add a file via Block/Allow files. This is not an acceptable solution for power or home users. Power users should be given full status and control of their protection, and navigating temporary directories under appdata is not a reasonable task for home users to perform. In addition, in many cases files are extracted to a random temporary directory and immediately deleted. There may never be a chance for the normal user to ever manually allow them.

 

Webroot needs to implement a dialog where users can see a full listing of the data that Webroot is storing on their PC via journaling and the applications it has decided to monitor and restrict from performing fully. Your competitors that have their own centralized reputation engines allow this.

 

As an expert, I can work around these impediments. But I am in IT with experience on the product's philosophy, workings and Windows. This knowledge should not be required to control the fundamental design and operation of a product. And this is the most fundamental design. The journaling. This is a basic, core feature that should already be implemented.

Baldrick

More control of Personalised Security Report

Status: New
by Sr. Expert Advisor ‎03-15-2014 05:23 AM - edited ‎03-19-2014 04:44 PM

Have noticed  in the Fora that there have been a number of users reporting dissatisfaction at the way that the Personalised Security Report is notified and the control that they have over how it interacts with their systems/themselves, etc.

 

As a result I am starting a feature request to try to capture this centrally as this is really the place for such views to reside if change is to have a chance of being achieved IMHO.

 

So common issues that users feel that they need rectified are:

 

1. Seeing the notification message on every login.  

 

Suggested that that the frequency should be much more limited (maybe only show the message once per month and that the prompt should disappear by itself if not interacted with by the user after so many seconds.  As it is, the prompt only goes away if you click on "Learn More" (which opens the web page with the stats) or the "X" in the upper right (which closes the window).

 

So extrapolating from this the conclusion to draw here is the provision of user definable parameters for (i) number of prompts to be shown & interval (in secs) before stopping & (ii) time after which prompt/notification will auto disappear if not responded too.

 

2. Ability to turn off notification

 

User defined setting that allows the user to decide whether they are interested in even receiving sucha report, and therefore associated notification (not that I can understand why one would not want too...:smileywink:)

 

3. Control to be provided via My Account/Web Console

 

And one of my own, given the above:

 

Provision of the above above suggested settings to be handled as another option in the Web Console, very much in the same way as control of the Advanced Settings can be handled that way.  Believe that as the deployment of the report "is controlled by the backend rather than the agent" to quote JoeJ, it makes sense for any new user settings that may be provided to also effectively reside at the backend rather than the client.

 

Well, I hope that provides a suitable starter for further comments by those who want to make them so that we can see if the feature (which I personally like) can be enhanced.

 

So please post & comment away, folks...:smileyvery-happy:

 

EDIT: To add point 4. (from David's comments below)

 

Provision of the ability to be able to view the latest/last Report published "On Demand".  Suggestion is the addition of a permanent tool or option, to access this, under the Utilities, Reports tab.  Thanks, David...a very good one!

  

Regards

 

 

Baldrick

The_Seeker

Restore default tray icon

Status: New
by Community Guide The_Seeker on ‎01-25-2014 12:14 PM

I propose that a setting be added allowing the user to restore his/her default tray icon from the altered one triggered by an imminent subscription expiration.

After installation, WSA downloads the browser components to C:\ProgramData\WRData\PKG and installs them into IE, Firefox and Chrome.

 

Please make the following enhancements to thise area to support troubleshooting

-Allow user to trigger uninstall routine.

-Allow user to trigger install routine.

-Allow user to opt-out of password toolbar component installation.

-Log the process of these actions to a log file in WRData for troubleshooting user/better understanding of the process.

 

I know about ToolbarFix.exe but I consider those features to be accessible within the product, since the product is doing it behind the scenes anyway.

ams963

Making '?' '-' and 'x' more pronounced

Status: New
by Expert Advisor ams963 ‎10-04-2013 03:07 AM - edited ‎10-09-2013 07:53 AM

Hi,

 

It'd be great if the '?' '-' and 'x' marks in WSA 2014 version are made more pronounced. I can barely see them.

 

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explanoit

Open help pages in HTTPS

Status: New
by Expert Advisor explanoit ‎11-03-2013 08:27 PM - edited ‎11-03-2013 08:36 PM

When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.

 

Please migrate these links to HTTPS, which works already.

 

Here's the communication:

http://detail.webrootcloudav.com/p4inbound.asp?CMD=P40ACCOUNT&AGENTPROFILE=RFTCWHF&InstanceMID=xxxxx...

 

What it should be:

https://detail.webrootcloudav.com/p4inbound.asp?CMD=P40ACCOUNT&AGENTPROFILE=RFTCWHF&InstanceMID=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&LIC=xxxxxxxxxxxxxxxxxxxx&LANG=pa&VER=17232&CSIPARTNER=7

 

DavidP1970

Key Code stickers

Status: New
by Bronze VIP on ‎01-17-2013 04:16 PM

This is in the realm of feedback, but it may pertain to more than one product.  I was not sure if this should be posted here or in the specific product forums.  

 

I know that in at least one product, the key code is covered by a peel off sticker.  I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.

 

Just wondering if it would be a useful option to provide the user who overrides a Web Treat Shield Notification, i.e., clicks 'Unblock page & continue', to have theoption to file a URL Reputation Change Request at that point by providing at least a link to the relevant web page at BrightCloud?

 

It could be made smarter/slicker if on taking the 'Unblock page & continue' the user was automatically presented with the option on a chose or leave basis before proceeding to the requested web page.

 

We get a lot of requests for advice on how to deal with what the user believes is an improper blcok and such fucntinality would allow them to place the request quickly/easily.

 

Again, just a thought re. the improved usability of the product.

 

Regards

 

 

Baldrick

pegas

Alternative skin/theme for 2014 WSA version

Status: New
by Sr. Expert Advisor on ‎10-09-2013 07:57 AM

I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.

 

As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.

explanoit

Draw user attention to gears, don't make them only access method

Status: New
by Expert Advisor explanoit ‎11-02-2013 09:32 PM - edited ‎11-02-2013 09:38 PM

The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.

 

These are my recommendations/thoughts

  • Make the gears glow yellow when you hover over a section with your mouse.
  • Gears should also be slightly lighter so they stand out better. They're too dark right now.
  • Fundamentally, I believe the gear icons should be a shortcut to the advanced functionality without having to expand a section. There should be a button under each section for "Advanced." This is much more in line with standard UX. The gears are too much of a departure from user understanding for you to force people to access functionality through them exclusively.
explanoit

Increase file submission size limit on website (not submission program)

Status: New
by Expert Advisor explanoit ‎11-24-2013 11:54 AM - edited ‎11-24-2013 12:03 PM

Please increase the size limit of file submissions from 10MB to 30MB on http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx

 

I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.

 

I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.

WSA does not support moving from an expired WSA-Enterprise license to a WSA-A/WSA-IS. It will accept it but there are various issues and things that break or never get fixed up or added and the user will be oblivious to them. You need to completely remove WSA-E then install WSA-IS.

 

Please consider adding logic to warn users that this is not a supported function.

 

Opened a support case if Webroot staff need to see some of the consequences of customers in this situation.

Hi

 

Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.

 

My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown.  If No check box is ticked then the scan is scheduled for the hour selected, etc.

 

Just a thought to increase usability. :smileyvery-happy:

 

Regards, Baldrick.

Powered by dragging the file CHROME_1.0.0.26.crx & lpchrome.crx
Checked with Comodo Dragon and Yandex.Browser

http://upyourpic.org/images/201312/qpxpq4h7d8.jpg

http://upyourpic.org/images/201312/bqiqbcud3m.jpg

http://upyourpic.org/images/201312/tegsiva2n4.jpg

 

If it works in browsers based on Chromium, then you need to make an auto-install plug-in

MaXimus

System Optimizer Space Cleaned Suggestion

Status: New
by Community Guide MaXimus on ‎02-01-2014 01:55 PM

While cleaning, it displays the size of the files cleaned in bytes, very confusing...

 

Can we please have them make it in MB ? much easier to comprehend IMHO

 

Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned

 

thanks

DavidP1970

Remote Commands Queue

Status: New
by Bronze VIP on ‎08-31-2013 05:10 PM

This Idea is from horseman, but he declined to post it: so I will :smileyhappy:

 

The Account Console Remote Commands functions.  There are very handy and useful, and I love having them there.  I hope that development continues to give us even more and more robust options.

 

One area that may cause issues, and it has been discussed previously, is the method by which commands are sent.  We know it is not a true "push" method, and that is fine.  I expect to move to that would be a bit challenging.  On THIS THREAD a discussion was made and some testing done, and it is appears that all commands requested are queue'd and sent First In First Out order to the target once the target has connected to the Cloud for any reason.  This does cause a delay in the commands executing: it is not instant.

 

I would like to suggest that the ability to view the current command queue be added to the Console.  This would help avoid confusion and the queue'ing up of multiple commands at one time, or multiple repeat commands.

 

Thank you Horseman for your thread and questoins, and especially for your testing!

Miquell

Windows Updates checked by System Analyzer

Status: New
by Community Leader Miquell ‎11-13-2013 10:29 AM - edited ‎11-13-2013 10:40 AM

Hi,

 

In my opinion it would be a good idea to notice only critical Windows Updates, which are actually missing.

Or maybe the user should decide with options panel what kind of Windows Updates should be checked by System Analyzer? For example, as I know, it's not quite necessary to monitor for an optional updates (e.g. additional Windows services, hardware drivers), while the most important parts are generally critical updates for Windows security and it's vulnerability.

Of course it's only my little suggestion, just a single thought, which may be refused, but I would like to know what do you think about this?:smileyhappy:

Regadrs,

Mike

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