Just thinking, especially in the wake of all the enquiries, etc., about the rollout of the new Web Threat Shield functionality, whether it would not be useful to indicate in the main GUI when an update has taken place. I appreciate that one can see this by howevering over the sys tray icon but this can be missed.
I was thinking along the lines of a simple indicator advising of an update (with possibly a small amount of text information, i.e., 'Updated to v8.0.4. 27' or 'Web Threat Shield upgraded') either just under 'Scan My Computer' in the main GUI, or if that is too distracting then changing the colour of the text 'My Account', to yellow or the like, to prompt the user to look at the details. The indicator would only remain visible until after the first access of the main GUI, after the update activity.
And if wanting to go the whole hog here then a link to the appropriate web page holding the change log info cmight also be provided...all in the interests of keeping users updated.
Just a thought for the Communities consideration.
Recently I tested ESET AV 7. ESET comes built with an option to detect PUAs, but their database is very good. Not only is the database good, but if you try to install a known good program (such as: Utorrent, Java, ...etc) with bloatware, crapware, PUAs...ESET will automatically filter (block) the PUA wrappers attached and allow only the good program in install. I tested this and it works great.
Come on WSA, lets fix the bundled crapware circulating around the internet. I'm tired of fixing slow, bloated PCs. Sometimes, I'd rather have real malware. At least it stays hidden most of time. JK
I plan to get one in the future so I would love it if (and so would others probably) if you could add av support for linux ubuntu.
Ubuntu is the most common out there and the easiest. (so I would expect a lot of people to get that one if any of them.) I am sure you could do a great job if you know enough about them. (which I am fairly certain wouldn't be hard for your team)
Thanks in advance
actually on second all of them, I may use gentoo though.
edit edit: not that it matters but maybe mint. (I hear that even linux can get viruses hence why i would like webroot to support it. if possible.)
Feel free to chime in if you think this is unnessescary or needed or for whatever reason you may have. (as long as its not harsh)
This is in the realm of feedback, but it may pertain to more than one product. I was not sure if this should be posted here or in the specific product forums.
I know that in at least one product, the key code is covered by a peel off sticker. I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.
When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.
Please migrate these links to HTTPS, which works already.
Here's the communication:
What it should be:
I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.
As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.
The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.
These are my recommendations/thoughts
Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.
My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown. If No check box is ticked then the scan is scheduled for the hour selected, etc.
Just a thought to increase usability.
While cleaning, it displays the size of the files cleaned in bytes, very confusing...
Can we please have them make it in MB ? much easier to comprehend IMHO
Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned
I have noticed increased disk activity on my PC which lasted for a couple of minutes, so hovered over WSA systray icon to see if a scan runs or what but a scan was idle. I checked processes and scheduled tasks in Windows task manager and it turned out that WSA Backup was running as per schedule what I didn't realize.
Therefore I would like to have a notification of running backup via hovering over WSA systray icon. If a scan runs and you hover over the icon you will see "Scanning ..." and I would like to add another notification for backup activities, e.g. "Running backup task". I know that you can see that backup is running in Backup&Sync->Folders but you need a few clicks to get this information. If we could see it by hovering over the icon it would be very smart and fast notification, imo.
Please increase the size limit of file submissions from 10MB to 30MB on http://snup.webrootcloudav.com/SkyStoreFileUploade
I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.
I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.
I replied this to a different idea, but I think this may warrant it's own heading.
I think instead of multiple seat options, it would work better to have a seperate product, maybe "Webroot SecureAnywhere Ultimate" where a user could protect all of their devices in their household. For example, say I need more than 5 seats. The "Ultimate" product from Webroot would allow me to put all of my devices on it. Maybe position it at a price point of $99. It would also be great if Anti-Theft coudl be incorporated into the PC program for the Ultimate product.
This would be very similar to the McAfee All Access and the Bitdefender Sphere products.
This Idea is from horseman, but he declined to post it: so I will
The Account Console Remote Commands functions. There are very handy and useful, and I love having them there. I hope that development continues to give us even more and more robust options.
One area that may cause issues, and it has been discussed previously, is the method by which commands are sent. We know it is not a true "push" method, and that is fine. I expect to move to that would be a bit challenging. On THIS THREAD a discussion was made and some testing done, and it is appears that all commands requested are queue'd and sent First In First Out order to the target once the target has connected to the Cloud for any reason. This does cause a delay in the commands executing: it is not instant.
I would like to suggest that the ability to view the current command queue be added to the Console. This would help avoid confusion and the queue'ing up of multiple commands at one time, or multiple repeat commands.
Thank you Horseman for your thread and questoins, and especially for your testing!
My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort. Trying to install a newer version without removing the old one first is very confusing.
How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?
I worked support many years ago and tested new software and wrote/edited installation proceedures. We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.
I'm very satisfied with WSA, but there is one thing I think can be improved:
I use the Firewall control regulary, try out new programs and games, and new items are added to the list.
I remove these when I uninstall, but this is a very time consuming thing to do, because the list isn't sorted, and I have to search through the whole list every time to find the items I want to remove.
1. Option to sort the list by name and date added.
2. A tick box in front of each item.
3. A delete marked items button
Jan Sverre Ramsdal
Feel free to let me know what you think!
I think it would be a great idea to have to option to backup our custom user whitelist, including the web shield whitelist (I myself have allowed a few sites that the web shield thinks are suspicious), and the settings of the customer end client itself. This would be very useful if the user wanted to have the same whitelist on another computer as he does on one computer, and the same settings, or in the case of a reinstall; however, I feel the most usefulness would probably be from being able to back up the whitelist to the cloud, that way we don't have to add all the websites or files we have allowed on one computer to another, or re-add them if we needed to reinstall Windows for some reason. Also, we could also have the option to back up our user added file blocklist as well as our whitelist.
I like the Execution History feature but I find it mostly unneeded in threat investigation because of its lack of information. It's obviously geared for use in troubleshooting currently running threats where the only tool avaliable is WRSA.exe. However, it does a disservice to what it could be.
I know at least some of this information is in the local database. Please at least add the command line, that's something that the Windows Event Log doesn't show. Include it under one of your existing performance and logging control options, which I already have set to log and keep as much data as possible.
There also needs to be some kind of filtering ability. The "First exec" information is an amazing feature! If you wont add this, please reconsider my previous request to be able to export this information to CSV.