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Windows problems support

Status: New
by Frequent Voice Wednesday

Ok ok maybe i worte this in other place but i have an idea for the comunity more than the product. I have to say  i dont are fan of webroot and dont are familiarizated whith his features and bugs, only can say it works well. Ok i like pop ups when a virus was download and  when usb are conected and when one app are untrust, i like software who says about incoming and outoming conections as a pop up, because i always like to know what happen on my computer, and it give me a rest of my routine because i am wirter and its too dificult find some who calms my mind or distract in other thing.


Sorry I  am rounding on circles but i want you understand what kind of security software are habituated, and why webroot seems too strange for me.


My idea is the next


Automatic windows fix and  a windows support section in this forum


Every day we coexits whith errors, app crashses, memory acces errors, viruses, adaware, bloatware, and corrupt systems. And i think we figth whith this problems alone, the comunities not are participative for example ms comunity says "If all works dont worry, if  you recive a error we can do that and if dont works contact technet, and if technet or telephone support dont work contact manufacturer". Other example too much av companies says "Blame windows  or your manufacturerif your windows not are a clean installation or are corrupt or the manufacturer installs a previous security solution they can remove it, blame everyone but our products works of thousand wonders".  And manufacturer says "We give you something ready to use dont update windows if we dont say (we will never say), dont check sfc (maybe your system is corrupt but we make our computers as this ways), dont use other security product you can buy the embebed one and it will protect  you include if are older version"


Recently i spend 800 usd in a very beautiful computer and dont regret, i feel happy but still have problems whith other security solutions who corrupted my windows.


Recently i learn to use BCDEDIT  DISM and SFC.  Recently i noticed have a trust center who shows windows errors. Recently i have to learn how  to uninstall secrity products whith special tools or whith manual remove


We can do a section whith pols  (encuestas) (I speak spanish) where all comunity members participe and say the way of they can solve windows problems (Corruption)  infection problems and other things wehere we are alone.


For example a serie of post who says


What your worst windows problem and how you solve it?


What its the worst infection and how you remove it whith wsa?


Do you use a other security combo whith webroot? Why you choose webroot stand alone as your security solution?


Maybe that share of experiences in an organizated way can help to others to solve their problems and choose the webroot thecnology and webroot human side


Hope take in count i see the forum very inactive before someone new enter and only see the 300 mb explorer problem as a hot topic and that was sad.


I hope you understand my point of view and its usefull for you thanks to bring me the oportunity to express me.



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New idea

Status: New
by m85 Monday

Doing Blacklist and Whitelist + adding a automatic update fetcher to webroot the automatic update fetcher will update other programs.


Webroot will protected you from threats with the Blacklist and Whitelist and the automatic update fetcher will update other programs will close security holes.

Blacklist known threats in the database

Whitelist unknown threats not in the database

Automatic update fetcher close holes in

 Google chrome Mozilla Firefox internet explorer and all other browsers

all Adobe programs

Perhaps this may be one for the Enterprise Area, but with the present focus-on, and probable increasing future concerns about vulnerabilities and potential threats to these devices, I'm wondering if there could be any plans for development in this area?

I've noticed competitors have started to introduce these technologies, and I understand that it is something which is, or should be, primarily a concern for the manufacturers....but does Webroot have any plans?

I believe it should.





Infection Cleaned alert

Status: New
by zrevans a week ago

We would like to be able to set an alert when an infected machine has been cleaned. Currently we have 10 technitions that have access to the console but its not always feasible for us to always log in when there is a virus reported and cleaned and we do not need to perform an actions. 

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Make Backup&Sync natively support NTFS sparse files

Status: New
by Expert Advisor explanoit 2 weeks ago - last edited 2 weeks ago

I have a 300MB file which is a special NTFS Spare File. Its actual size on disk is only ~7MB.

However, WSA Backup&Sync backs up the entire, mostly empty, 300MB fille. It just wastes your bandwidth and storage.


This is a fringe request and I'm immediately aware of the issues you might face implementing it with your current setup. Just throwing it out there...

Continuing the theme wallpaper)




After installation, WSA downloads the browser components to C:\ProgramData\WRData\PKG and installs them into IE, Firefox and Chrome.


Please make the following enhancements to thise area to support troubleshooting

-Allow user to trigger uninstall routine.

-Allow user to trigger install routine.

-Allow user to opt-out of password toolbar component installation.

-Log the process of these actions to a log file in WRData for troubleshooting user/better understanding of the process.


I know about ToolbarFix.exe but I consider those features to be accessible within the product, since the product is doing it behind the scenes anyway.

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Malicious SMS

Status: New
by RedFoxx 2 weeks ago
I received a malicious sms alert but the sender was my phone service provider. I have automated alerts set up. You should add a way to identify senders as safe. If you do already could you let me know how to set it up?
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I suggestion add a setting or option for manually block Url , websites or IPs .



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A new layout.

Status: New
by Frequent Voice 4 weeks ago

I like this layout but i want a new one that catch my eye!

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Webroot Scream Command

Status: New
by New Voice soldierone4u 4 weeks ago
I recently downloaded the Webroot secure anywhere app, to test it I sent the scream command to my device and yes it did what it was designed to do, however simply by hitting the unlock tab is stopped screaming. In the event my phone was stolen I would like for it to continue to scream untiuntil I enter my passscode. Webroot is this posible?<br>

i suggestion redesign form for webroot blocked navigation " when webroot block url " .


now user can not easy send request for re clasification urls .


i suggestion add new option for send submit to webroot labs for re clasification .


regards ,

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Open WSA > Click the gear by Utilities > Reports > View Statistics


The HDD usage reported in this screen on the bottom is not acccurate. It does not include the space used by C:\ProgramData\WRData

WSA does not support moving from an expired WSA-Enterprise license to a WSA-A/WSA-IS. It will accept it but there are various issues and things that break or never get fixed up or added and the user will be oblivious to them. You need to completely remove WSA-E then install WSA-IS.


Please consider adding logic to warn users that this is not a supported function.


Opened a support case if Webroot staff need to see some of the consequences of customers in this situation.


Control inactive processes and journaling

Status: New
by Expert Advisor explanoit 4 weeks ago - last edited 4 weeks ago

A major oversight in the product is the inability to see the currently journaled applications or allow applications that may only run for an instant but nevertheless be monitored and restricted. Or they may never run again, potentially leaving very large journaling files.


Take for example a print driver installer. You launch it and run it but it doesn't fully install. You then launch it, go into Control Active Processes, allow the main installer, and try again. However, you look in the log and it is launching executables under it that never have a chance to show up in the Control Active Processes window. You never get a chance to allow them and your installation is impeded.


Webroot's response to this is to contact support to whitelist the files via the MD5s in submitted logs or to add a file via Block/Allow files. This is not an acceptable solution for power or home users. Power users should be given full status and control of their protection, and navigating temporary directories under appdata is not a reasonable task for home users to perform. In addition, in many cases files are extracted to a random temporary directory and immediately deleted. There may never be a chance for the normal user to ever manually allow them.


Webroot needs to implement a dialog where users can see a full listing of the data that Webroot is storing on their PC via journaling and the applications it has decided to monitor and restrict from performing fully. Your competitors that have their own centralized reputation engines allow this.


As an expert, I can work around these impediments. But I am in IT with experience on the product's philosophy, workings and Windows. This knowledge should not be required to control the fundamental design and operation of a product. And this is the most fundamental design. The journaling. This is a basic, core feature that should already be implemented.

I am thinking that it could be quite useful to have the option to access directly the Advanced Settings, from the Notification icon context menu, in the same way that one can run a Scan, Save a Scan Log, etc.


And if pushing that a bit further one could also have the option to switch the modules on/off without having to go into the app's main panel, i.e., have a Modules entry on the context menu which when highlighted offers a list of modules, their current status and the option to toggle that status.


Now I am not sure whether the need for CAPTCHA confirmation would make that approach technically difficult, and I am sure that some users may well say why would you want to toggle particular modules on/off quickly...and that is a valid point.


But thought it would be sensible to start a discussion on the topic and seek comments, etc.


So, please comment away to your heart's content.  




More control of Personalised Security Report

Status: New
by Sr. Expert Advisor on ‎03-15-2014 05:23 AM - last edited a month ago

Have noticed  in the Fora that there have been a number of users reporting dissatisfaction at the way that the Personalised Security Report is notified and the control that they have over how it interacts with their systems/themselves, etc.


As a result I am starting a feature request to try to capture this centrally as this is really the place for such views to reside if change is to have a chance of being achieved IMHO.


So common issues that users feel that they need rectified are:


1. Seeing the notification message on every login.  


Suggested that that the frequency should be much more limited (maybe only show the message once per month and that the prompt should disappear by itself if not interacted with by the user after so many seconds.  As it is, the prompt only goes away if you click on "Learn More" (which opens the web page with the stats) or the "X" in the upper right (which closes the window).


So extrapolating from this the conclusion to draw here is the provision of user definable parameters for (i) number of prompts to be shown & interval (in secs) before stopping & (ii) time after which prompt/notification will auto disappear if not responded too.


2. Ability to turn off notification


User defined setting that allows the user to decide whether they are interested in even receiving sucha report, and therefore associated notification (not that I can understand why one would not want too...:smileywink:)


3. Control to be provided via My Account/Web Console


And one of my own, given the above:


Provision of the above above suggested settings to be handled as another option in the Web Console, very much in the same way as control of the Advanced Settings can be handled that way.  Believe that as the deployment of the report "is controlled by the backend rather than the agent" to quote JoeJ, it makes sense for any new user settings that may be provided to also effectively reside at the backend rather than the client.


Well, I hope that provides a suitable starter for further comments by those who want to make them so that we can see if the feature (which I personally like) can be enhanced.


So please post & comment away, folks...:smileyvery-happy:


EDIT: To add point 4. (from David's comments below)


Provision of the ability to be able to view the latest/last Report published "On Demand".  Suggestion is the addition of a permanent tool or option, to access this, under the Utilities, Reports tab.  Thanks, David...a very good one!






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I hope Webroot Company accept my sugestion for create direct download link for webroot mobile security for android .


other most valid security companies Same Trend Micro & Symantec have direct link for mobile Security .


it is very better for webroot customers .


for example  :  hxxp://xxx.trendmicro.com/mobiledownload


any time users visit this link , can download latest version mobile security .


if have more than 1 product , better create more link .


Thank You .

Best Regards ,


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Mobile App: Send location on low battery

Status: New
by Sr. Community Leader on ‎03-06-2014 08:42 AM

One thing I would like to see changed or added to the Webroot movile app if the feature to send the device location when the batter level reached a low level.


This would be useful when a device is misplaced while turned on. As the battery gets low, it woudl reach a certain low level where the Webroot app woudl send the location automatically to the console. The user would just log in to the console and if the battery is dead, the last known location would still show up as it would be logged just before the battery died.

Just wondering if it would be a useful option to provide the user who overrides a Web Treat Shield Notification, i.e., clicks 'Unblock page & continue', to have theoption to file a URL Reputation Change Request at that point by providing at least a link to the relevant web page at BrightCloud?


It could be made smarter/slicker if on taking the 'Unblock page & continue' the user was automatically presented with the option on a chose or leave basis before proceeding to the requested web page.


We get a lot of requests for advice on how to deal with what the user believes is an improper blcok and such fucntinality would allow them to place the request quickly/easily.


Again, just a thought re. the improved usability of the product.






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